We're looking for a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland, on a full-time, temporary basis.
- Act as the first point of contact for residents using the Telecare alarm service and those requiring Out of Hours emergency support.
- Respond promptly and professionally to Telecare alerts and emergency enquiries, providing reassurance and arranging the appropriate response.
- Handle a wide range of customer enquiries, assessing individual needs and working to resolve issues effectively at the first point of contact.
- Provide clear information, advice and guidance through telephone, email, face-to-face, web chat, social media and other communication channels.
- Actively listen to customers, quickly assess their needs and build positive rapport to provide a supportive and professional service.
- Work closely with internal teams, external partners and other services to coordinate appropriate support and achieve required service standards.
#J-18808-Ljbffr
Read more in Sunderland employer: A T R Ltd
Join our Waste Collection team as an HGV Class 2 Driver and experience a rewarding career with a company that values reliability and hard work. We offer a supportive work culture, competitive benefits, and opportunities for professional growth, all while making a positive impact on the community. Enjoy the satisfaction of working outdoors and contributing to a cleaner environment in a role that prioritises safety and teamwork.
