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For Companies At a Glance
- Tasks: Help customers with queries via phone, email, and social media while building strong relationships.
- Company: Join a vibrant team in Sunderland focused on excellent customer service.
- Benefits: Gain valuable experience, develop communication skills, and enjoy a supportive work environment.
- Other info: Flexible hours and opportunities for personal growth in a dynamic setting.
- Why this job: Make a real difference by helping customers and contributing to community engagement.
- Qualifications: Five GCSEs including English and Maths; great communication skills are a must.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking a dedicated and enthusiastic Customer Service Advocate to join our team in Sunderland.
Key Duties
- Provide clear, accurate information, advice, and guidance to customers across a range of channels, including face‑to‑face, telephone, email, letter, web chat, and social media.
- Resolve enquiries efficiently at the first point of contact wherever possible.
- Carry out surveys, telephone interviews, and data collection to support service improvement and customer insight projects.
- Contribute to campaigns, community outreach, neighbourhood engagement activities, and major public events.
- Actively listen to customers, understand their needs, and build strong, professional relationships to ensure every interaction is positive and respectful.
The Person
- Five GCSEs (or equivalent) at grades A–C / 5–9, including English and Maths.
- Excellent communication and interpersonal skills, with the confidence to engage with people from all backgrounds.
- Ability to adapt to a variety of communication channels, digital systems, and evolving processes.
- A proactive, flexible approach with a strong commitment to delivering high‑quality customer service.
- Previous experience in a contact centre or customer service role is desirable.
Customer Service Advocate employer: A T R Ltd
Contact Detail:
A T R Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advocate
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be engaging with customers across various channels, try role-playing different scenarios with friends or family to boost your confidence and adaptability.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team in Sunderland!
We think you need these skills to ace Customer Service Advocate
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our customers in Sunderland.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or contact centres. We love seeing how your skills match up with what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and showcases your excellent interpersonal skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at A T R Ltd
✨Know Your Stuff
Before the interview, make sure you understand the key duties of a Customer Service Advocate. Familiarise yourself with the different communication channels mentioned in the job description, like face-to-face interactions, emails, and social media. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might want to prepare examples of how you've effectively communicated with customers in the past. This could be through resolving issues or simply providing great service—make it relatable!
✨Be Ready to Listen
Active listening is key in customer service. During the interview, show that you can listen attentively by responding thoughtfully to questions. You could even ask clarifying questions to demonstrate your engagement. This will highlight your ability to understand customer needs, which is vital for the role.
✨Emphasise Your Flexibility
The job requires adapting to various communication channels and evolving processes. Be prepared to discuss times when you've successfully adapted to change or handled multiple tasks at once. This will showcase your proactive and flexible approach, making you a strong candidate for the position.