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For Companies At a Glance
- Tasks: Be the friendly face of the Council, helping customers with their queries and service requests.
- Company: Join a supportive team in Middlesbrough dedicated to serving the community.
- Benefits: Gain valuable experience, develop your skills, and enjoy a collaborative work environment.
- Other info: Great opportunity for growth and learning in a dynamic public service setting.
- Why this job: Make a difference in people's lives while building your career in administration.
- Qualifications: Previous admin or customer service experience and 5 GCSEs including English and Maths.
The predicted salary is between 22000 - 26000 £ per year.
We are currently recruiting for an Administrator to join a team based in Middlesbrough.
Responsibilities
- Acting as the first point of contact for customers, representing the Council professionally.
- Handling calls in a friendly, efficient manner, recording contact details, submitting service requests and processing payments using CRM systems.
- Welcoming customers into the Customer Centre and supporting them with online reporting, applications and payments.
- Providing reception support at central locations and responding to enquiries promptly.
- Maintaining knowledge of Council and public services to advise or direct customers appropriately.
- Escalating customer issues to the Customer Centre Coordinator or relevant teams where required.
Qualifications
- Previous experience in a similar administrative or customer service role.
- 5 GCSEs including English and Maths at grades A–C / 5–9.
Administrator employer: A T R Ltd
Contact Detail:
A T R Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Make sure you know the company inside out! Research the Council's services and values so you can chat confidently about how you can contribute. This shows you're genuinely interested and ready to represent them well.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being friendly and efficient is key. Try role-playing with a friend or family member to get comfortable handling calls and enquiries.
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully handled customer issues. This will help you stand out as someone who can escalate matters effectively when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service or administrative roles. We want to see how you've handled customer interactions and resolved issues, so share specific examples that showcase your friendly and efficient approach.
Tailor Your Application: Don’t just send the same application everywhere! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who understand what we’re looking for and can demonstrate how their skills align with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at A T R Ltd
✨Know Your Stuff
Make sure you brush up on the Council's services and any relevant public services. Being able to confidently discuss how these services work will show that you're prepared and genuinely interested in the role.
✨Practice Your People Skills
Since you'll be the first point of contact for customers, practice handling different types of customer interactions. Role-play scenarios with a friend or family member to get comfortable with responding to enquiries and managing difficult situations.
✨Familiarise Yourself with CRM Systems
If you have experience with CRM systems, great! If not, do a bit of research on common platforms used in administrative roles. Being able to talk about your familiarity with these systems can give you an edge during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. This shows that you respect the opportunity and understand the importance of representing the Council well.