At a Glance
- Tasks: Support the Store Manager and ensure exceptional customer service while leading a dynamic team.
- Company: Join Space Station, a growing brand with a commitment to excellence and community.
- Benefits: Enjoy staff discounts, training programmes, bonuses, and 30 days holiday.
- Other info: Embrace diversity and enjoy opportunities for personal and professional growth.
- Why this job: Be a key player in a vibrant store environment and make a real impact.
- Qualifications: Strong communication skills, people management experience, and a passion for customer service.
The predicted salary is between 24750 - 30250 £ per year.
Salary: £35,056
Location: Slough
The role:
Our managers play a key role in ensuring the smooth running of the store and providing customers with the Space Station service they know and love. Our Assistant Managers are responsible for supporting the Store Manager and taking on their responsibilities if they're away - as well as taking ownership of other crucial aspects of the store and staff. This role is full-time, working 5 days out of 7, with some weekend and bank holiday working.
Who we're looking for:
- Likes variety, has excellent communication skills, and can provide exceptional customer service
- People management experience and self-motivation
- A good level of numeracy and organisation
What you'll do:
Sales and Customer Service
- Convert sales and help customers make informed decisions
- Achieve sales targets by maximising sales opportunities
- Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind
Supervise and Train Employees
- Organise rotas, give sales training, delegate tasks and help with employee performance management
- Motivate staff, giving praise when things go well and helping them improve in the areas they need to
- Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results
Assume Responsibility in the Store Manager's Absence
- Develop and grow the store alongside the manager, achieving revenue and growth targets
- Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return
- Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency
Administration
- Ensure effective administration of the store so that company systems, policies and procedures are always adhered to
- Create and implement effective marketing plans, and monitoring and reviewing results at regular intervals
- Promote the store in the local community by networking and liaising with local shops and businesses
Maintenance and Administration
- Take pride in the site and maintaining excellent standards
- Keep the site safe and healthy for staff and customers
- Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness
- Promote the store in the local community by networking and liaising with local shops and businesses
Charity Participation
We've committed to Corporate Social Responsibility, meaning we all dedicate 1% of our working time to volunteering or raising funds for charity.
What we'll give you:
- Staff discount on storage and retail products
- Training and development programme
- Great bonus scheme
- Contributory pension scheme
- 30 days holiday, including bank holidays
- Employee 'free perks' scheme
- Additional benefits after a qualifying period
About us:
Space Station was acquired in 2020 by Heitman with the objective of growing the Space Station brand. We currently have stores across the UK, and always pride ourselves on our core values. We always strive to be friendly, helpful, reliable, trustworthy, and professional in all our interactions. Delivering standards of excellence is our vision at Space Station, and we look after our staff so they can deliver the best possible experience to our customers. Space Station embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.
Assistant Manager in Slough employer: .A Space Station Limited
At Space Station, we pride ourselves on fostering a vibrant work culture where our Assistant Managers play a pivotal role in driving store success and delivering exceptional customer service. Located in Slough, we offer competitive salaries, a comprehensive training and development programme, and a commitment to employee growth, alongside unique benefits such as a generous bonus scheme and the opportunity to engage in community charity work. Join us to be part of a diverse team that values inclusivity and excellence in every interaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Slough
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like .A Space Station Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like .A Space Station Limited!
We think you need these skills to ace Assistant Manager in Slough
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at .A Space Station Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at .A Space Station Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show .A Space Station Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at .A Space Station Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
