At a Glance
- Tasks: Deliver top-notch customer service and manage the hire process from start to finish.
- Company: Join a prestigious, award-winning company recognised in the Sunday Times Fast Track 100.
- Benefits: Enjoy a competitive salary, bonuses, generous holidays, and private healthcare.
- Other info: Full-time role with great career progression opportunities in a supportive workplace.
- Why this job: Be part of a dynamic team and make a real impact in a fast-paced environment.
- Qualifications: Experience in hire control and excellent customer service skills are essential.
The predicted salary is between 30000 - 34000 € per year.
A highly organised Hire Controller is required for our prestigious market leading, award winning client. In return, there is an excellent salary of circa £30k-£34k+ dependent on experience and excellent benefits including bonus, generous holidays, good contributory pension scheme, and private healthcare medical insurance, in a permanent stable company that rewards their employees.
The purpose of this Hire Controller role is to deliver excellent customer service over the phone and email, deal with hire sales quotations, and control the hire process through to completion meeting customer specification and satisfaction. This exciting role would suit a proactive hire administration professional with good experience of quotations, purchase orders, and sales order processes within a busy multi-team office or fast-paced hire office.
The ideal Hire Controller will have the following experience, attributes, and skills:
- Experience of being a Hire Controller, working within hire control and following the hire control process through to completion.
- Experience and knowledge of processing hire quotes, hire quotations, sales quotations, process quotations, quotation orders, hire purchase orders, and hire sales order processes.
- Excellent customer service experience, telephone experience, and office experience (ideally working in multiple teams in a busy, fast-moving office environment).
- Highly organised, excellent attention to detail, and a flexible, positive can-do attitude; good team player.
- Excellent IT, communication, negotiation, and interaction skills - ability to communicate well with all levels and provide excellent customer service to clients throughout the order process.
- A full UK driving licence and based a commutable distance to Aylesbury office daily for a permanent onsite office-based role (full-time working hours 8.30-5.30 Monday to Friday).
Desirable: Hire experience within the plant machinery, plant equipment, hire plant, construction plant industry or similar plant industry (not as essential as hire control experience).
Key responsibilities of this Hire Controller include:
- Dealing with customer plant hire enquiries via phone and email, ensuring they are serviced on time and to customer specifications.
- Converting incoming Purchase Orders ensuring the equipment required is available, processing and sending the order confirmation to the customer.
- Ensuring all purchase order paperwork, sales administration, and hire documentation is completed in this sales order process & processing and sending the order confirmation to the customer.
- Dealing with customer hire invoice queries, hire disputes, technical questions, negotiations, and delivering excellent customer service and exceeding expectations.
- Managing and maintaining the SAP hire system, ensuring compliance, accurate contracts, and quotations are followed through in a timely manner.
A full job description will be discussed and submitted to suitable Hire Controller candidates upon application. To apply please email your CV with salary expectations, availability, and how you meet our client's Hire Controller criteria.
Hire Controller in Oxford employer: A Select uk Ltd
Join a prestigious, award-winning company that values its employees and offers a competitive salary of £30k-£34k+, along with excellent benefits such as bonuses, generous holidays, and a contributory pension scheme. Our supportive work culture fosters professional growth and teamwork, making it an ideal environment for proactive individuals looking to excel in the hire control process while delivering exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Controller in Oxford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent achievements. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the hire controller role. Highlight your customer service skills and any relevant hire control experience to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Hire Controller in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a hire controller and showcases your skills in processing hire quotes and managing sales orders. We want to see how your background aligns with the role, so don’t be shy about emphasising relevant experiences!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hire controller position. Share specific examples of how you've delivered excellent customer service and managed hire processes in the past. We love a good story!
Show Off Your Organisational Skills:Since being highly organised is key for this role, make sure to mention any tools or methods you use to stay on top of tasks. Whether it’s software you’re familiar with or personal strategies, we want to know how you keep everything running smoothly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to check out more about our company culture and values!
How to prepare for a job interview at A Select uk Ltd
✨Know Your Hire Control Process
Make sure you understand the hire control process inside out. Brush up on how to handle hire quotations, purchase orders, and sales orders. Being able to discuss your experience with these processes will show that you're the right fit for the role.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you exceeded customer expectations, especially over the phone or via email. This will highlight your ability to communicate effectively and maintain client satisfaction.
✨Be Organised and Detail-Oriented
Since this role requires a high level of organisation, come prepared to discuss how you manage your workload and ensure accuracy in your tasks. You might even want to bring a list of your organisational strategies or tools you use to stay on top of things.
✨Familiarise Yourself with SAP Systems
If you have experience with SAP or similar systems, be ready to talk about it. If not, do a bit of research on how SAP works in the context of hire management. Showing that you're proactive about learning can really impress the interviewers.
