Hire Controller in Aylesbury

A highly organised Hire Controller is required for our prestigious market leading, award winning client. In return, there is an excellent salary of circa £30k-£34k+ dependent on experience and excellent benefits including bonus, generous holidays, good contributory pension scheme, and private healthcare medical insurance, in a permanent stable company that rewards their employees.

The purpose of this Hire Controller role is to deliver excellent customer service over the phone and email, deal with hire sales quotations, hire control, and the sales order process through to completion meeting customer specification and satisfaction. This exciting role would suit a proactive admin professional with some experience of quotations, purchase orders, sales order process, and sales within a busy multi-team office or fast-paced hire office. My client is happy to offer training for the right candidate to become a Hire Controller in their plant industry, but you must have good quotations, sales process, or purchase order process experience.

The ideal Hire Controller will have the following experience, attributes, and skills:

• Experience of sales quotations, process quotations, quotation orders, purchase orders, sales order process, or hire quotations, hire controller process experience
• Excellent customer service experience, telephone experience, and office experience (ideally working in multiple teams in a busy, fast-moving office environment)
• Highly organised, excellent attention to detail, and a flexible, positive can-do attitude, good team player
• Excellent IT, communication, negotiation, and interaction skills - ability to communicate well with all levels and provide excellent customer service to clients throughout the order process
• A full UK driving licence & based a commutable distance to Aylesbury office daily for permanent onsite office-based role (full time working hours 8.30-5.30 Monday to Friday)
• Desirable - Hire industry experience or good experience of plant machinery, plant equipment, and quotations, sales orders purchase orders process (hire desk and plant can be trained)

Key responsibilities of this Hire Controller include:

• Dealing with customer plant hire enquiries via phone and email, ensuring they are serviced on time and to customer specifications
• Converting incoming Purchase Orders ensuring the equipment required is available, processing and sending the order confirmation to the customer
• Ensuring all purchase order paperwork, sales administration, and hire documentation is completed in this sales order process & processing and sending the order confirmation to the customer
• Dealing with customer hire invoice queries, hire disputes, technical questions, negotiations, and delivering excellent customer service and exceeding expectations
• Managing and maintaining the SAP hire system, ensuring compliance, accurate contracts, and quotations are followed through in a timely manner

A full job description will be discussed and submitted to suitable candidates upon application. To apply please email your CV with salary expectations, availability, and how you meet our client's Hire Controller criteria.