At a Glance
- Tasks: Manage orders, support teams, and ensure smooth operations in a fast-paced environment.
- Company: Join A-SAFE, a global leader in safety solutions with a vibrant team culture.
- Benefits: Enjoy flexible hours, a subsidised gym, and generous holiday options.
- Other info: Opportunity for growth in a modern HQ with cutting-edge technology.
- Why this job: Make a real impact while building strong relationships in a dynamic workplace.
- Qualifications: Experience in customer service or administration, with strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Halifax, Elland, HX5 9JPH
Hours: Full-time
Working Pattern: On-site 5 days per week
Contract: Fixed-term, up to 6 months (with potential to extend)
Are you a customer service co-ordinator or administrator who thrives in a varied, fast-paced environment where no two days are the same? At A-SAFE, we design and manufacture world-leading safety solutions that protect people, infrastructure and assets across the globe. As a Customer Service Co-Ordinator within our Sales team, you will be at the heart of how the team gets things done - keeping orders moving, paperwork in order, and our partners and internal teams well supported. This is an on-site role at our state-of-the-art HQ in Halifax. You will sit within our Customer Service area working alongside our existing co-ordinator, with regular touchpoints across our wider International team.
How you will make an impact:
- You will manage order entry and processing across our International team, making sure orders flow smoothly from receipt to dispatch.
- You will chase orders to make sure they go out on time, working closely with the relevant internal teams.
- You will prepare customs and export documentation accurately and on schedule.
- You will own the international sales inbox - reviewing, prioritising and either responding or routing the right work to the right person.
- You will take inbound calls on the international phone line (a small volume each day).
- You will process any non-conformance reports (NCRs) and follow them through to resolution.
- You will provide general administrative support to the wider Customer Support and International team.
- You will build strong working relationships across our partner network, sales colleagues and internal teams.
What we are looking for:
- A solid background in customer service co-ordination, administration or a similar office-based role.
- Strong Microsoft Word and Excel skills - you will use these daily.
- Excellent written and verbal communication.
- Confidence handling order processing and detail-heavy admin.
- Comfort with varied workloads and shifting priorities.
- A self-starter who can work autonomously and stay positive when the workload moves fast.
You will also bring:
- A professional, friendly approach when dealing with internal teams and partners.
- Ownership of the work in front of you - you take responsibility and follow through.
- Empathy and the ability to manage expectations effectively.
- A team-first mindset - you support colleagues and pitch in where needed.
- Resilience and adaptability - one day can be quiet, the next is go-go-go.
Desirable experience:
- Exposure to a CRM system (training provided).
- Experience in a manufacturing, distribution or international/export environment.
- Working knowledge of customs or export documentation.
- Previous experience in a fast-paced administrative or order-processing role.
Why you will love working with us:
You will join a growing global business with fantastic products and a genuinely brilliant team culture. Our HQ is a modern, state-of-the-art environment, with talented people and the kind of variety that makes the days fly by. You will get exposure to a vibrant International team, a real opportunity to develop and the chance to make a difference from day one. If you enjoy keeping things moving, building strong working relationships and being part of a team that takes pride in what they do, this is an opportunity worth applying for.
Benefits:
- A subsidised on-site gym, available for all colleagues.
- Flexible start and finish times to fit around you and your lifestyle.
- Enhanced Maternity, Paternity and NICU pay.
- 25 Days holiday plus bank holidays with the option to buy more.
- Cycle to work scheme, Specsavers vouchers, long service rewards, EAP.
For more information on our benefits, please see our benefits booklet.
About us:
Our story started in 1984, when A-SAFE set out to solve real workplace safety problems with better, more innovative products. Today, our solutions protect people, assets and operations for brands globally. We remain a family-owned business, built on strong values and long-term relationships. If you want to know what we stand for, you can learn more about our story and values. Our HQ in Elland, Halifax, is home to cutting-edge manufacturing technology and modern offices that reflect the quality of what we do. A-SAFE has grown organically over the years and now supports more than 6,000 customers across 50 countries. We are proud to work with global names such as Amazon, Coca Cola and BMW.
Customer Support Co-ordinator in Elland employer: A-SAFE
A-SAFE is an exceptional employer, offering a dynamic work environment at our state-of-the-art HQ in Halifax. With a strong emphasis on employee growth and a vibrant team culture, we provide numerous benefits including flexible working hours, a subsidised gym, and generous holiday allowances. Join us to be part of a global business that values innovation and teamwork, where you can make a meaningful impact from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Co-ordinator in Elland
✨Tip Number 1
Get to know the company inside out! Research A-SAFE's products and values so you can show genuine interest during your interview. This will help you connect with the team and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer interactions, being clear and confident in your speech is key. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or tight deadlines in previous roles. This will highlight your ability to thrive in a fast-paced environment like A-SAFE.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Support Co-ordinator in Elland
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Co-ordinator role. Highlight your relevant experience in customer service and administration, and show us how you can thrive in a fast-paced environment.
Show Off Your Skills:We want to see your strong Microsoft Word and Excel skills in action! Mention any specific examples where you've used these tools effectively in your previous roles, especially in order processing or admin tasks.
Communicate Clearly:Since excellent written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we love a friendly approach!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at A-SAFE.
How to prepare for a job interview at A-SAFE
✨Know Your Stuff
Before the interview, make sure you understand A-SAFE's products and services. Familiarise yourself with their customer service approach and how they support their international teams. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Skills
Be ready to discuss your experience with order processing and administration. Highlight your proficiency in Microsoft Word and Excel, as these are crucial for the role. Prepare examples of how you've managed varied workloads and adapted to shifting priorities in previous positions.
✨Communicate Clearly
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. You might be asked to handle a mock customer inquiry during the interview, so think about how you would respond professionally and empathetically.
✨Demonstrate Team Spirit
A-SAFE values a team-first mindset, so be prepared to share examples of how you've supported colleagues in the past. Discuss how you build strong working relationships and contribute to a positive team environment, as this will resonate well with the interviewers.
