At a Glance
- Tasks: Provide 1st and 2nd line IT support in a dynamic, fast-paced environment.
- Company: Join A-SAFE, a global leader in workplace safety solutions.
- Benefits: Enjoy flexible hours, 25 days holiday, and a subsidised gym.
- Other info: Be part of a family-owned company with strong values and growth opportunities.
- Why this job: Make a real impact by supporting innovative business systems and technology.
- Qualifications: Experience in IT support and familiarity with Microsoft 365 and Azure.
The predicted salary is between 30000 - 40000 £ per year.
Location: Halifax, Elland, HX5 9JP
Hours: Full-time
Working Pattern: On-site 5 days per week
Contract: Permanent
Are you an IT Business System Support person who thrives in a varied, fast-paced environment where no two days are the same? We are looking for a proactive and adaptable IT & Business Systems Support professional to join our global team at A‑SAFE. In this role, you will provide first and second line support to colleagues across multiple international locations, ensuring our hardware, software, and business systems run smoothly. You will play a key part in maintaining operations, supporting both local and global users, while contributing to the ongoing innovation of our digital environment.
How you will make an impact:
- Provide 1st and 2nd line technical support for IT and business system issues across the organisation, ensuring timely resolution in line with agreed SLAs.
- Diagnose, troubleshoot, and resolve incidents and service requests, escalating complex issues to 3rd line support or external vendors where required.
- Administer user accounts, permissions, and access controls across core systems (e.g. Azure Active Directory, Microsoft 365 and business applications).
- Support end‑to‑end device lifecycle management, including provisioning, onboarding, offboarding, maintenance, and decommissioning.
- Install, configure, and maintain hardware, operating systems (Windows 11 and iOS), and associated software.
- Install, manage, and support mobile devices, including phones and data‑enabled devices.
- Provide support for key business systems, including troubleshooting user issues, resolving data inconsistencies, and supporting system integrations.
- Assist with system configuration, upgrades, testing (UAT), and change deployments in collaboration with internal teams and third‑party vendors.
- Maintain and support integrations between systems to ensure data integrity and operational efficiency.
- Develop and maintain accurate documentation, including technical procedures, system configurations, and knowledge base articles.
- Maintain detailed records of incidents, resolutions, and system changes to support reporting and continuous improvement.
- Provide training and guidance to users on IT systems, tools, and best practice usage.
- Act as a liaison between technical teams and business stakeholders, ensuring clear and effective communication on issues, updates, and changes.
- Ensure adherence to IT security policies, standards, and best practices, maintaining a strong security‑first mindset.
- Identify and escalate potential security risks or incidents to the Cyber Security team as appropriate.
- Support data governance and data quality initiatives across business systems.
- Administer software licensing, ensuring compliance, version control, and optimisation of usage.
- Procure IT hardware and software in line with business requirements, managing stock levels and maintaining accurate asset records.
- Monitor system performance, activity, and capacity, proactively identifying issues and opportunities for improvement.
What we are looking for:
- Hands‑on experience administering Microsoft 365 and Azure Active Directory environments.
- Proven experience in a 1st/2nd line IT support or IT & Business Systems support role.
- Experience supporting business systems (e.g. HRIS, CRM, ERP) and working with third‑party vendors.
- Demonstrable experience managing user lifecycle processes (onboarding, offboarding, access management).
- Experience supporting hardware, mobile devices, and end‑user computing environments.
- Exposure to system upgrades, UAT testing, and change deployments.
- Experience working within structured support environments using ticketing systems and SLAs.
Technical Skills:
- CRM, ERP and or operational systems.
- Experience with ITSM tool.
- Active Directory / Entra ID (user/group management, permissions).
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive).
- Endpoint management (Intune, Group Policy, device builds, patching).
- SLAs and prioritisation models.
- Diagnose issues across multiple systems.
- Security best practices.
- Knowledge base articles.
Benefits:
- A subsidised on‑site gym, available for all colleagues.
- Flexible start and finish times to fit around you and your lifestyle.
- Enhanced Maternity, Paternity and NICU pay.
- 25 Days holiday plus bank holidays with the option to buy more.
- Cycle to work scheme, Specsavers vouchers, long service rewards, EAP.
For more information on our benefits, please see our benefits booklet.
About us:
Our story started in 1984, when A‑SAFE set out to solve real workplace safety problems with better, more innovative products. Today, our solutions protect people, assets and operations for brands globally. We remain a family‑owned business, built on strong values and long‑term relationships. If you want to know what we stand for, you can learn more about our story and values. Our HQ in Elland, Halifax, is home to cutting‑edge manufacturing technology and modern offices that reflect the quality of what we do. A‑SAFE has grown organically over the years and now supports more than 6,000 customers across 50 countries. We are proud to work with global names such as Amazon, Coca Cola and BMW.
If you require the application form in an alternative format or need adjustments during the recruitment process, please contact us at atrecruitment@asafe.com.
IT Support Desk in Elland employer: A-SAFE UK
A- SAFE is an exceptional employer located in Halifax, offering a dynamic work environment where IT Support Desk professionals can thrive. With a strong emphasis on employee well-being, we provide benefits such as a subsidised on-site gym, flexible working hours, and generous holiday allowances, all within a family-owned culture that prioritises innovation and long-term relationships. Join us to be part of a global team dedicated to maintaining cutting-edge technology while enjoying ample opportunities for personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Desk in Elland
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what A-SAFE UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges A-SAFE UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at A-SAFE UK!
✨Direct Apply to A-SAFE UK
Let's not forget to apply directly through the A-SAFE UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Desk in Elland
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at A-SAFE UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at A-SAFE UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at A-SAFE UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
