At a Glance
- Tasks: Design intuitive customer experiences across App, Mobile, and Desktop for global brands.
- Company: Join AS Watson, the world's largest health and beauty retailer with a passion for innovation.
- Benefits: Enjoy competitive salary, exclusive discounts, hybrid working, and mental health support.
- Other info: Collaborative culture with excellent learning and development opportunities.
- Why this job: Make a real impact on millions of customers' journeys and drive business growth.
- Qualifications: Strong UX architecture experience in digital and eCommerce environments.
The predicted salary is between 51750 - 63250 £ per year.
Why This Role Matters
This is a pivotal role supporting our O+O (Offline & Online) strategy, to shape the architecture of customer experiences across App, Mobile and Desktop for AS Watson Group.
As a UX Architect in our Customer Experience team, you will use insight and knowledge to design the information architecture, navigation and personalisation frameworks that make customer journeys intuitive, scalable and commercially effective.
Working across international markets, you will turn business strategy into clear experience frameworks that shape how millions of customers experience our brands so we can put a smile on our customers' faces today and tomorrow.
- What You'll Be Doing
- Define and evolve the end-to-end experience architecture across App, Mobile and Desktop, creating scalable frameworks that work across multiple markets and brands.
- Design and optimise customer journeys, navigation and interaction flows that balance customer needs with commercial objectives.
- Translate business strategy, customer insight and market requirements into clear experience blueprints for product, design and development teams.
- Act as the bridge between customer needs and technical implementation, providing architectural direction that reduces ambiguity and improves delivery efficiency.
- Collaborate with Product, Engineering, Analytics and Customer Experience teams to validate solutions through testing, experimentation and data-led optimisation.
- What You'll Bring
- Strong experience in UX Architecture, Information Architecture or Service Design within complex digital, e Commerce or omnichannel environments.
- Proven ability to design and scale navigation systems and end-to-end journey frameworks across App, Mobile and Desktop.
- Experience across multiple brands and international markets, collaborating with UX, Conversion, Analytics, Product and Technology teams.
- Strong understanding of e Commerce journeys (PLP, PDP, checkout, post-purchase) alongside personalisation and experimentation methodologies.
- Deep knowledge of customer behaviour, usability principles, accessibility standards and best-practice experience design.
- Strong stakeholder management and influencing skills, with the ability to align diverse audiences around a shared vision.
- How You Will Make an Impact
- Drive measurable improvements in conversion, task completion and customer satisfaction through evidence-led experience decisions.
- Reduce friction with better-structured journeys that support business growth and future-ready frameworks.
- Establish experience standards adopted across teams and markets, improving quality and enabling faster delivery.
Who We Are
You may not have heard of us, but you'll know our brands!
AS Watson is the world's largest international health and beauty retailer, with over 17,000 stores across 31 markets serving over 5.3 billion customers each year.
From Superdrug, Kruidvat and Watsons to Marionnaud, The Perfume Shop and many more, our brands are loved by customers around the world.
Behind them are passionate people who are encouraged to innovate, collaborate and grow.
- What You'll Get From Us
- Competitive Salary and Bonus Scheme
- Exclusive Discounts - Enjoy savings across our iconic brands.
- Holiday entitlement
- Hybrid Working Model
- Refer-a-friend scheme - Share opportunities and earn rewards.
- Learning and Development Opportunities - Grow your skills with tailored programmes.
- Mental Health and Wellbeing Support
- Life Assurance
- Interest Free Loans
- #J-18808-Ljbffr
UX Architect in London employer: A.S. Watson Group
A.S. Watson Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration in the heart of Greater London. Employees benefit from comprehensive growth opportunities, competitive remuneration, and a commitment to work-life balance, making it an ideal place for those looking to make a meaningful impact in the eCommerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land UX Architect in London
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at A.S. Watson Group for a UX Architect, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like A.S. Watson Group before they go live!
We think you need these skills to ace UX Architect in London
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like UX Architect at A.S. Watson Group, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work A.S. Watson Group does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to A.S. Watson Group. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at A.S. Watson Group.
How to prepare for a job interview at A.S. Watson Group
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with A.S. Watson Group, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. A.S. Watson Group might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at A.S. Watson Group!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what A.S. Watson Group is looking for.
