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- Tasks: Be the go-to person for resident queries and support project management.
- Company: Join an award-winning building contractor focused on quality and service.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Make a real difference in community projects while developing your skills.
- Qualifications: 2 years in a similar role, strong IT skills, and excellent communication.
- Other info: Positive work culture that values honesty and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
PROJECT ASSISTANT AND RESIDENT LIAISON OFFICER (Façade and Restoration)
Reports to: Senior Project Manager
Office location: London
Project locations: London and Southeast
The Company:
A S Ramsay Building Contractors Ltd are award winning building contractors based in London and the Southeast. Our primary point of company culture is to ensure our staff focus on having a service first approach, being approachable, honest and clear with our clients. We strive to be at the very top of our industry in terms of quality control, development of staff, and customer service.
Our work focus is:
- Restoration: external mansion block repair schemes and internal common part refurbishment.
- Cladding remediation: design and build contracts replacing combustible cladding to residential high-rise buildings.
- Fire compartmentation: certified fire door installation, repair and maintenance, as well as compartmentation schemes and installation of fire detection and suppression systems.
Job purpose:
The Project Assistant and Resident Liaison Officer is the first port of contact for general queries and resident liaison. The administrative tasks within the department include all project administration maintaining legal compliance, client correspondence and project communication. You will monitor all contractual dates from Valuations, Practical Completion and defects liability periods.
Main duties:
- Answer the main work phone ensuring that our customer care and service is our priority.
- Assist your Project Manager with managing and coordinating the Delivery Team, organising surveys and booking in access with building occupants.
- Produce a weekly Quality Assurance Checklist for the Managing Director to review, highlighting any missing information or documents which should have been produced and saved into SharePoint.
- Support our Delivery Team to ensure that any missing documents are produced.
- Act as a Resident Liaison Officer for our sites building occupants, producing updates in line with the project plan, organising and attending, if required.
- Set up all project files on SharePoint at the beginning of a project and audit the files at Practical Completion ensuring that all required documents including significant emails are present and filed correctly.
- Assist the Project Manager with the execution of the delivery process, working alongside your team and encouraging them to keep on top of their obligations.
- Assist the Project Manager with collating the timesheets for submission to accounts.
- Contribute to our marketing and promotion by taking high quality photographs and engaging content for our marketing team to use.
- Dead filing project documents from our management software into SharePoint in line with GDPR requirements.
- Assist with other project related tasks from time to time.
Person Specification:
- A minimum 2 years experience in a similar role.
- Must be very strong with IT.
- Must be proficient in using Microsoft programs.
- Must have a sincere and honest approach.
- Exceptional administration skills.
- You must be an excellent communicator with focus on both your clients and colleagues to achieve clarity, openness and positivity.
- You must be a positive and helpful individual who possesses a can-do attitude. You will create a positive environment within the company towards your work, your clients, and colleagues.
- Be committed and driven to achieve above the expectations set.
- Have a high attention to detail.
Resident Liaison Officer employer: A S Ramsay Building Contractors Ltd
Contact Detail:
A S Ramsay Building Contractors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. We want you to show them you’re genuinely interested in their work and culture. Tailor your answers to reflect how you can contribute to their service-first approach.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. We suggest focusing on common questions related to project management and resident liaison roles to nail those responses.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with our service-first approach.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the job description. Focus on your administrative skills and any previous roles where you acted as a liaison or managed projects, as this will show us you’re the right fit!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences are easy to spot. This helps us see your potential quickly!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at A S Ramsay Building Contractors Ltd
✨Know the Company Inside Out
Before your interview, take some time to research A S Ramsay Building Contractors Ltd. Understand their projects, values, and company culture. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, communication is key. Prepare examples from your past experiences where you successfully managed client relationships or resolved conflicts. Be ready to demonstrate how you can maintain clarity and positivity in your interactions.
✨Highlight Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft programs and any project management software you've used. You might even want to mention specific tasks you've accomplished using these tools to illustrate your capabilities.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial for this position. Bring examples of how you've ensured accuracy in your previous roles, whether it’s through quality assurance checklists or managing project documentation. This will reassure the interviewers that you can handle the responsibilities of the job.
