Field Care Supervisor

Field Care Supervisor

Chertsey Full-Time 24000 - 28000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Support clients in their homes, ensuring they receive top-notch care and assistance.
  • Company: Join Home Instead, a 5-star rated care-at-home company with an outstanding reputation.
  • Benefits: Enjoy a competitive salary, flexible hours, and a supportive team environment.
  • Why this job: Make a real difference in people's lives while working in a friendly, family-oriented culture.
  • Qualifications: Must be a driver with prior care experience and a Care Certificate.
  • Other info: 40-hour work week with on-call duties; salary of ÂŁ24K plus weekend bonuses.

The predicted salary is between 24000 - 28000 ÂŁ per year.

Are you passionate about Care in the Community and want to be a part of an outstanding family-friendly team? Our team provides care to people living in their own homes so they can continue to live fulfilled lives and be supported. The role of Field Care Supervisor plays an important role in supporting this!

Why Join Home Instead? We are a medium-sized, extremely high-quality care-at-home company that has been rated OUTSTANDING by CQC in our last two inspections in the last 10 years. We are proud of this, as well as the fact that we are also a 5-star employer, with 97% employee engagement during our last anonymous feedback from our team.

Role Expectations:

  • To proactively work with our clients to ensure they unfailingly receive the highest quality of care provided to them.
  • Understand fully the client’s needs and requirements and respond to them in a timely and professional manner.
  • To deal with requests for an increase in care, compliments, complaints, and ensure all QAs/SRs for clients within their geographical area are kept up to date.
  • Ensure that all paperwork is accurate, and that People Planner is up to date and accurately reflected.
  • To start care provision with new clients as required, which includes assisting with Care Planning, inputting information into the People Planner, scheduling first calls with clients, and when applicable, introducing and supporting new Care Professionals during this process.
  • To proactively liaise with our client’s families and partner with fellow office team members to ensure effective communication channels and the highest customer service are provided.
  • To ensure the care provided is fully compliant with CQC and Home Instead Senior Care policies and regulations, evidenced in Care planning and documentation used on People Planner.
  • Answer each incoming call in a positive, professional, and friendly manner.
  • Respond to client enquiries in a professional manner and arrange client consultations for those clients who are in your geographical area.
  • Liaise with the scheduling team to provide the Care that has been requested.
  • To actively participate in all Care Professional meetings – this includes being responsible for setting up the meeting room, preparing all paperwork for Care Professionals, organizing sign-in sheets, participation in presentations as arranged with the Care Manager, and tidying away after the meeting.
  • To provide care to clients as needed as requested by the schedulers.
  • To take part in the on-call rota at least 1 night weekly and 1 weekend monthly to ensure adequate out-of-hours cover is provided.
  • This may mean you need to do more than 1 night per week if you are covering holiday.

Care Professional:

  • To support the Care Professional team with assessments for the Care certificate when asked to do so – this will involve working alongside a new Care Professional and documenting the visit to reflect how the Care Professional has performed.
  • Respond to any Care Professional enquiries, understanding if they are “Home Instead” and, if so, book them to see one of the Care Professional Team as a next step.
  • To support recruitment of Care Professionals within the geographical areas - this may include leafletting in coffee shops, joining the Recruiter at coffee mornings, networking with RPNs.
  • To welcome Care Professionals when they come in the office and take time to speak with them and offer assistance as needed.

Qualifications:

  • Must be a driver and have access to a car.
  • Must have the right to work in the UK.
  • Must have prior Care experience and completed a Care Certificate.
  • Minimum qualification level of NVQ Level 2 - equivalent or above.

Additional Information:

  • The working hours are 40 per week - Monday to Friday 09:00 am to 17:00 pm + one night per week on call and one weekend in 4 on call.
  • Salary ÂŁ24K pa + ÂŁ200 per weekend on call covered.

We are looking for a kind and compassionate person like you to join our Home Instead family. Apply today or call us at 01753 903421, or e-mail to learn more.

Note: THIS ROLE REQUIRES THAT THE APPLICANT RESIDES IN THE UK AND HAS THE RIGHT TO WORK IN THE UK. We are not sponsoring VISA applications at this time.

Field Care Supervisor employer: A S Home Care Services Limited t/a Home Instead

Home Instead is an exceptional employer, renowned for its family-friendly culture and commitment to high-quality care, as evidenced by our OUTSTANDING CQC ratings. We offer a supportive environment where employees are engaged and valued, with 97% of our team expressing satisfaction in their roles. With opportunities for professional growth and a focus on community impact, joining us as a Field Care Supervisor means being part of a dedicated team that truly makes a difference in the lives of those we serve.
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Contact Detail:

A S Home Care Services Limited t/a Home Instead Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Field Care Supervisor

✨Tip Number 1

Familiarise yourself with the CQC standards and Home Instead's policies. Understanding these will not only help you in the interview but also demonstrate your commitment to providing high-quality care.

✨Tip Number 2

Network with current or former employees of Home Instead. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.

✨Tip Number 3

Prepare to discuss specific examples from your previous care experience that highlight your ability to manage client needs and support Care Professionals. Real-life scenarios can make a strong impression.

✨Tip Number 4

Showcase your communication skills during any interactions with the team. As a Field Care Supervisor, effective communication is key, so be sure to convey your friendly and professional manner right from the start.

We think you need these skills to ace Field Care Supervisor

Compassionate Care
Communication Skills
Client Relationship Management
Care Planning
Attention to Detail
Problem-Solving Skills
Team Collaboration
Time Management
Knowledge of CQC Regulations
Scheduling and Coordination
Conflict Resolution
Training and Mentoring
Adaptability
Customer Service Skills
Basic IT Skills

Some tips for your application 🫡

Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Field Care Supervisor position. Tailor your application to highlight how your experience aligns with these expectations.

Highlight Relevant Experience: In your CV and cover letter, emphasise your prior care experience and any relevant qualifications, such as your Care Certificate or NVQ Level 2. Provide specific examples of how you've supported clients and worked within a team.

Showcase Your Soft Skills: The role requires compassion and effective communication. Use your application to demonstrate your interpersonal skills, ability to handle complaints, and your proactive approach to client care.

Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.

How to prepare for a job interview at A S Home Care Services Limited t/a Home Instead

✨Show Your Passion for Care

Make sure to express your genuine passion for care in the community during the interview. Share personal experiences or stories that highlight your commitment to providing high-quality care and how it aligns with the values of Home Instead.

✨Understand the Role Thoroughly

Familiarise yourself with the specific responsibilities of a Field Care Supervisor. Be prepared to discuss how you would handle client needs, manage care plans, and ensure compliance with CQC regulations, demonstrating your understanding of the role's expectations.

✨Prepare for Scenario Questions

Anticipate scenario-based questions that may be asked during the interview. Think about how you would respond to various situations involving clients, families, and Care Professionals, showcasing your problem-solving skills and ability to communicate effectively.

✨Highlight Teamwork and Communication Skills

Since the role involves liaising with clients' families and collaborating with office team members, emphasise your teamwork and communication skills. Provide examples of how you've successfully worked in a team environment and maintained effective communication in previous roles.

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