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- Tasks: Provide IT support and enhance production workflows in a creative animation studio.
- Company: Join A Productions, an award-winning animation studio in Bristol.
- Benefits: Enjoy 29 days holiday, flexible hours, and a competitive salary.
- Other info: Opportunity for career growth in a dynamic and inclusive environment.
- Why this job: Be part of a diverse team creating engaging content while developing your tech skills.
- Qualifications: Experience in IT support and a passion for animation/VFX tools.
The predicted salary is between 28000 - 32000 £ per year.
Position: IT & Pipeline Support Assistant
Hours: 37.5 hours per week, flexible working patterns available (occasional out of office hours required)
Contract: Fixed Term PAYE
Pay: £28,000 – £32,000 (depending on experience)
Holiday: 29 days holiday and half-day Fridays every month
Start date: June 2026
End date: June 2027 (fixed-term contract with possibility of extension)
Location: Bristol, UK – in-house.
End date for applications: May 1st 2026
Eligibility: You must be eligible to work in the UK
Benefits: See our Careers page for details
We are looking for an enthusiastic person to fill this role, which combines day-to-day IT support with involvement in production pipeline tools and workflows. You’ll ensure our studio runs smoothly while contributing to the development and maintenance of pipeline integrations (e.g. ftrack/shotgrid).
A Productions is an award-winning animation studio based in central Bristol. Our success in creating engaging, original and award-winning content is made possible through the unique chemistry of the creative teams we build. This shared vision is underpinned by our focus on diversity and inclusion, staff wellbeing and ensuring an authentic voice across all our productions. Delivering a creative, inclusive work community that encourages collaboration, engagement and mutual trust at its core.
General Duties:- Install, configure, and maintain software across artist workstations
- Manage user accounts and permissions (Microsoft 365 and Active Directory)
- Provide first-line day-to-day IT support (hardware, networking, troubleshooting)
- Work with external IT support company on infrastructure upgrades, maintenance and installation
- Support and maintain production tools and pipeline integrations
- Assist with automation and scripting tasks where appropriate
- Manage backups, archiving, and data integrity across projects
- Work with production and technical teams to improve workflows and file management
- Experience in IT support, systems administration, or similar role
- Familiarity with Windows/Mac environments in a studio setting
- Experience with Microsoft 365 administration
- Basic scripting ability (Python preferred)
- Interest in animation/VFX pipelines and tools (ftrack, ShotGrid, Maya, Toonboom Harmony etc.)
- Strong problem-solving and communication skills
- Excellent communication skills with the ability to explain technical concepts clearly
- Proactive and self-motivated with the ability to liaise directly with production teams to troubleshoot and maintain workflows
- Work on both project and day-to-day support issues simultaneously
- Experience with animation software and processes – inc (but not limited to) Toonboom Harmony, Autodesk 3DS Max and Maya, Adobe CC suite
- Knowledge of pipeline frameworks or asset management systems
- Experience with cloud storage, backup strategies, or NAS systems
A Productions are an equal opportunity employer and committed to building a diverse and inclusive team. We welcome and encourage applications from individuals from groups who are under-represented in the television industry. Read more on our ED &I policy. A Productions strive to be inclusive and accessible to all. If you require additional support when applying for this role or require more information please email diversitymatters@aproductions.co.uk. If you wish to apply by phone, call 07796 138559 and ask to speak to welfare & HR Manager, Hannah Murdoch.
IT & Pipeline Support Assistant in Bristol employer: A Productions ltd
Contact Detail:
A Productions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT & Pipeline Support Assistant in Bristol
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your IT support and pipeline integration abilities. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT support and animation pipelines. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at A Productions.
We think you need these skills to ace IT & Pipeline Support Assistant in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT & Pipeline Support Assistant role. Highlight your relevant experience in IT support and any familiarity with animation/VFX tools. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don’t forget to mention your interest in animation and any relevant projects you've worked on.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love proactive problem solvers, so share specific instances where you’ve made a difference in IT support or workflow improvements.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll find all the details you need there. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at A Productions ltd
✨Know Your Tech
Make sure you brush up on your IT support skills, especially with Windows and Mac environments. Familiarise yourself with tools like Microsoft 365, ftrack, and ShotGrid, as these are crucial for the role. Being able to discuss your experience with these systems will show you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Think about times when you had to troubleshoot hardware or software problems and how you resolved them. This will demonstrate your proactive approach and ability to work under pressure.
✨Communicate Clearly
Since this role involves liaising with production teams, practice explaining technical concepts in simple terms. You might be asked to describe a complex issue during the interview, so being able to communicate effectively is key. Remember, clarity can make all the difference!
✨Be Enthusiastic About Animation
Show your passion for animation and VFX pipelines. Research A Productions and their projects, and be ready to discuss how your interests align with their work. This enthusiasm can set you apart from other candidates and show that you're genuinely excited about the role.