Senior Account Manager (Part-Time) in London

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role:

Working in close partnership with our client, the Senior Account Manager is responsible for the planning and account management of all creative work (both in-scope and out-of-scope), making best use of all our creative resources both on and off-site in partnership with the Project Manager and on-site studio team. As on-site lead, the role is required to build strong collaborative relationships with clients both in London and globally, as well as manage the onsite team to create a first-rate client experience and outputs. The Senior Account Manager works proactively, understanding marketing strategy and ensuring that clients across multiple different business areas are working together to create consistency in all outputs. Working in a global remit, the role needs to understand transcreation and production with ease as well as the many local nuances that come with this. Importantly, the Senior Account Manager will be the engine room of the on-site team within a fast-paced environment, that requires a collaborative aptitude to develop exceptional and professional client relationships that encourage optimal performance for the account.

What you will be doing:

• Work in true collaboration with (Client name) and be responsible for Brand Guardianship on their projects to ensure that the client experience is as positive as possible.
• Management of and running of creative and studio team. Day-to-day resource/freelance decisions.
• Line management of on-site team.
• Ownership of process and systems re-engineering for delivery of assets.
• Feed into milestone project plans and ensure that this is communicated internally and externally.
• Interpreting/consolidation of client briefs, setting and managing project timelines, briefing projects internally & externally, ensuring all output meets client requirements, has been through QC and is approved and on brand before released to client.
• Strong understanding and experience with transcreation and localization process (including print, video and digital).
• Supporting the AD with handling issues of escalation/resolutions, pre-empting these, managing all resource requirements, escalating potential issues + bottlenecks where necessary.
• Assist with financial management and understanding, ensuring work is billed correctly and timely. Working with the AD on account profitability.
• KPI monitoring of the account.
• Help with account growth & client development; developing, maintaining and growing client relationships, plus identifying new opportunities.
• Internal commercial understanding: Retention of account, increase in revenue, high client satisfaction scores, improved internal processes.

What you need to be great in this role:

• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• At least 4 years in an agency environment.
• Strong team player and able to demonstrate excellent interpersonal/communication skills with a pro-active approach.
• Strong client facing and presentation skills, ability to inspire and lead others.
• A commitment to high-quality output and service, with an eye for detail.
• Strong project management and organizational skills, ability to multi-task a must.
• Good analytical and numerical skills.
• Able to handle challenging situations and act appropriately.
• Good negotiation skills and ability to close deals quickly.
• Team player with strong work ethic and ability to adapt to and drive change.
• Strategic thinker and able to think analytically at a detailed level.
• Ability to strongly influence those outside direct control for positive results.
• Displays respect to all colleagues and encourages this behaviour in own team.
• Manages conflict in a positive and assertive manner for the best outcome.
• The ability to manage and develop junior team members.

Our values shape everything we do:

• Be Ambitious to succeed.
• Be Imaginative to push the boundaries of what’s possible.
• Be Inspirational to do groundbreaking work.
• Be always learning and listening to understand.
• Be Results-focused to exceed expectations.
• Be actively pro-inclusive and anti-racist across our community, clients and creations.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.