Account Manager in London

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

About the role: OLIVER is seeking an Account Manager to join a high-profile account for a Fortune 500 financial services firm. This relatively new global account has already seen growth and is continuing to expand. The Account Manager will work alongside the Global Business Director, project managers, and key stakeholders to support projects from initial concept to final delivery. This global dedicated team is comprised of project managers, creative and digital designers, developers, content strategists, copy editors and video producers. The EMEA team partners closely with North America, Hong Kong, Tokyo and Mumbai.

What you will be doing:

• The Account manager provides day-to-day operational support for EMEA creative studio, ensuring efficient brief intake, accurate tracking of work, and timely delivery of events and creative outputs.
• This role coordinates across project managers, and creative leads to maintaining workflow visibility, supports global processes, and escalates operational risks so that regional teams can deliver consistently to client expectations.

Key responsibilities:

• Build relationships with day-to-day clients, and our cross-functional agency team.
• Support the planning and execution of creative executions across digital, print, website, and video deliverables.
• Leverage project management skills to oversee/partner across multiple projects to tight deadlines in a fast-paced environment.
• Review and refine creative project briefs, gather supporting files, collaborate with our creative team to execute according to all required formats and specifications.
• Act as an internal client advocate and knowledge center; guide best practices across creative, production.
• Take in client feedback, assess the best way to move forward, and communicate instructions/next steps to the team by making recommendations and decisions.
• Assist with brainstorming and concepting, look for every opportunity to bring creativity forward, convey strategic sensibility when collaborating with clients and internal partners, or presenting creative work.
• Work closely with Account and Project Management teams to scope and cost out projects in addition to managing the day-to-day executional requirements.
• Cross regional liaison: maintain alignment with APAC, EMEA and NA on initiatives, timelines and deliverables; ensure information flow across time zones.
• Support operational functions for the UK studio in collaboration with the Ops teams globally.
• Align with and support Global Leadership initiatives in the UK.

What you need to be great in this role:

• 3+ year’s experience in integrated marketing, account management or project management.
• Exposure of working in a client facing capacity, from handling client requests, to taking full and conclusive briefs and delivering to exceed the client’s requirements.
• Studio management or coordination experience is highly advantageous, as is the understanding of the mechanics of a creative studio.
• Ambitious – Shows determination and a desire to succeed. Continually helps clients to evolve.
• Shows imagination - combines different models to produce original solutions.
• Thinks ahead, listens well. Shows entrepreneurial flair and a solutions-oriented mind-set.
• Has a hunger for learning and teaching others.
• Sets clear goals and is focused on delivering results that are measurable and accountable.
• Highly organized with a keen attention to detail; enjoys working in a fast-paced environment.
• Gets results with integrity in line with client requirements.
• Excellent communication and listening skills; is clear, sufficient and gets point across professionally verbally and in writing.
• Strong administrative skills and attention to detail.
• Team-oriented and collaborative with the ability to problem-solve proactively and deal with multiple priorities.

About OLIVER: OLIVER believes that agencies work better inside a brand’s organization – delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.

Our Values and how to live them:

• Ambition. You look for opportunities to deliver greater value to those around you.
• Imagination. You identify a range of solutions to problems.
• Inspiration. You lead by example and encourage others to do the same.
• Learning. You have excellent listening skills that help you to learn from our clients and those around you.
• Results. You accept responsibility for your actions.

As an employer we are committed to ensuring representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.