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For Companies At a Glance
- Tasks: Manage funded learning programmes and support career transitions while driving commercial growth.
- Company: Join Maersk, a global leader committed to diversity and inclusion.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact by engaging with clients and enhancing their learning experiences.
- Qualifications: Strong communication skills and proficiency in MS Office required.
- Other info: Fast-paced role with excellent career development opportunities.
The predicted salary is between 30000 - 42000 ÂŁ per year.
A dynamic role where you’ll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you’ll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling solutions and collaborating with global teams, this is your chance to make an impact, learn, and grow in a fast‑paced, global environment.
Key Responsibilities
- Full administrative responsibility and commercial support to our funded learning training programmes.
- Coordinate recruitment support for career transition learners, scheduling interviews and tracking successful employment outcomes.
- Assist wider commercial team in UK, and globally, as required.
- Support inside sales efforts: Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
- Develop existing client relationships: Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
- Ensure customer satisfaction: Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
- Coordinate with internal teams: Liaise with sales, training delivery and operations teams to ensure seamless execution of training services.
- Upsell and cross‑sell training solutions: Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
- Act as the face of our company, embodying our Core Values and principles in how we do business.
Specific Responsibilities of the Position
- Responsible for the administrative requirements of our funded learning programmes.
- Engage with course participants to answer queries on courses, as well as meeting with participants in person to host course inductions, assessments and guidance sessions.
- Deal with the full cycle of customer enquiries.
- Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.
- Liaise with operational delivery team to ensure successful training course delivery.
- Deliver and update training certificates within relevant systems.
- Process invoices according to course bookings – and pass on correct documentation to the finance department for invoicing.
- Travel, as required, to meet customers and attend industry events.
Collaboration and Support
- Training Management Services (TMS) Team
- Commercial & Marketing
- Customer Success Team
- Instructors
- Contract Instructors
- Global Wind Projects
- IT
- Working with HSEQ, Maintenance and instructional team to ensure a successful operation through all activities.
We Are Looking For
- Strong at engaging with people – builds trust quickly.
- Ability to manage a range of tasks, from administrative duties through to interactions with major customers.
- Proficient with MS Office applications and excellent written communication.
- Strong organization and administration skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Customer Success Coordinator in Tynemouth employer: A.P. Moller - Maersk
Contact Detail:
A.P. Moller - Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator in Tynemouth
✨Tip Number 1
Network like a pro! Reach out to people in your industry, attend events, and connect with potential employers on LinkedIn. The more connections you make, the better your chances of landing that Customer Success Coordinator role.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their funded learning programmes and think about how you can contribute to their success. Show them you’re not just another applicant, but someone who truly gets what they’re about!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the responsibilities of the role, especially around customer engagement and administrative tasks. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Coordinator in Tynemouth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your experience in managing funded learning programmes and engaging with clients, as this will show us you understand what we're looking for.
Showcase Your Communication Skills: Since this role involves a lot of interaction with clients and internal teams, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively. In your application, mention any experiences where you've successfully managed various responsibilities, especially in a fast-paced environment like ours.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people!
How to prepare for a job interview at A.P. Moller - Maersk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Coordinator role. Familiarise yourself with the key responsibilities and think about how your skills align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific examples from your past experiences that demonstrate your ability to engage with clients, manage tasks, and handle inquiries. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will make your responses more impactful and relatable.
✨Showcase Your Communication Skills
As a Customer Success Coordinator, strong communication is key. During the interview, practice clear and concise communication. Be ready to discuss how you've effectively communicated with clients or teams in the past, and how you can bring that skill to the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, the training programmes you'll be managing, or how success is measured in this position. It’s a great way to demonstrate your enthusiasm and curiosity.
