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- Tasks: Provide onsite IT support and manage desktop and infrastructure services.
- Company: Join Maersk, a global leader in logistics with a diverse and inclusive culture.
- Benefits: Enjoy hybrid working, competitive benefits, and world-class learning opportunities.
- Why this job: Make a real impact in global trade while developing your tech skills.
- Qualifications: Strong knowledge of desktop systems, troubleshooting, and IT infrastructure.
- Other info: Be part of a dynamic team shaping the future of logistics.
The predicted salary is between 30000 - 42000 £ per year.
Company Overview
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What We Offer
To work at Maersk is to work with the world. You’ll learn from – and collaborate with – skilled professionals who literally move the world, every day. With a supportive environment to develop your skills, you’ll gain access to world‑class learning programmes to accelerate your career goals. And you’ll find yourself welcome in our diverse and inclusive culture, where you are valued for who you are and rewarded for what you bring. For this and many other of our roles, we can offer the flexibility of hybrid working, alongside industry leading benefits such as pension and family health/dental insurances as standard.
About the role
The main responsibility of the IT Support Technician is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers (where installed), switches, printers, cabling, video conferencing equipment, wireless LAN etc. The majority of Maersk Technology support will be provided remotely, including software distribution and packaging, monitoring and infrastructure services, desktop and server patching, storage services, backup, restore and archiving. The IT Support Technician will be responsible for fulfilling those services which require physical onsite presence and assisting the remote support teams where required.
What you’ll be doing:
- Handling and preparing HW 2nd and 3rd Level desktop and infrastructure support via tickets raised and assigned in Service Now
- Problem and Incident Management
- Collecting and providing input for improvements
- Act as a local project coordinator for hardware/software updates rollouts as required.
- Support for other locations as appropriate (Offices and Warehouses) within UK and Ireland.
- Overall Responsibility for the provision of IT services within the location that the post holder is located, and a small number of remote locations within UK and Ireland.
- Participate with maintenance windows that happen out of hours (we try to keep these to a minimum)
- Participate in On-call out of hours support spread across the team
- Asset management updates to Service Now
- Supporting the TechBar in office
To succeed in this role, we believe that you can offer:
- Advanced desktop usage / Mobile Devices / Windows 11 / Mac OS Apple Mac knowledge, Able to use and troubleshoot issues
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi‑Fi, Bluetooth, etc.)
- Good knowledge of the most common PC accessories and how to connect them, i.e. printers, mice, external drives.
- Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Knowledge on use of AV equipment (meeting rooms)
- ITIL V3 Foundation Certification
If you are ready to take on this challenge and make a tangible difference, let’s connect. We’re excited to see what you’ll bring to the team!
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
IT Support Technician in Maidenhead employer: A.P. Moller - Maersk
Contact Detail:
A.P. Moller - Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maersk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with desktop management, troubleshooting, and IT infrastructure. We want to see that you know your stuff!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to share examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and come up with creative solutions!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Maersk team!
We think you need these skills to ace IT Support Technician in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight relevant skills like desktop management and troubleshooting, and don’t forget to mention any experience with tools like Service Now!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background aligns with Maersk’s values of diversity and collaboration.
Showcase Your Technical Skills: Be specific about your technical skills in your application. Mention your experience with Windows 11, Mac OS, and any other relevant technologies that will make you stand out as a candidate.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people quickly!
How to prepare for a job interview at A.P. Moller - Maersk
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop management, mobile devices, and operating systems like Windows 11 and Mac OS. Be ready to discuss how you've set up PCs, configured BIOS, and tackled connectivity issues. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Familiarise Yourself with Service Now
Since you'll be handling tickets in Service Now, it’s crucial to understand how this IT Service Management application works. If you can demonstrate your experience with problem and incident management using this tool, it’ll give you a leg up in the interview.
✨Show Off Your Soft Skills
Maersk values collaboration and diversity, so be prepared to talk about your teamwork experiences. Share examples of how you've worked with others to solve problems or improve processes. This will highlight your ability to fit into their inclusive culture.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you might need to explain how you'd handle specific IT support situations. Think through potential challenges you could encounter on the job, such as hardware failures or software rollouts, and be ready to articulate your approach to resolving them.