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- Tasks: Provide top-notch IT support and solve tech issues for users in a dynamic environment.
- Company: Join Maersk, a global leader in container logistics with a commitment to diversity.
- Benefits: Enjoy a supportive workplace, competitive salary, and opportunities for growth.
- Why this job: Make a real impact by helping colleagues and enhancing their tech experience.
- Qualifications: 3-5 years of IT support experience and strong communication skills required.
- Other info: Work in a collaborative team and embrace a culture of inclusivity.
The predicted salary is between 30000 - 42000 £ per year.
At Maersk we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen.
We value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
The IT Support Technician role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. A minimum of 3-5 years of experience and experience of working within large global organisations is crucial. Experience should also include interactions with virtual teams and remote support. This role is based at our new Derby site full time.
The successful candidate will be well versed with handling of onsite infrastructure components including but not limited to end user computing and datacentre equipment. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required.
The post holder will spend most of their daytime supporting our users and is expected to prioritise and plan most of their working day in collaboration with the rest of the team. The IT Support Technician must be a team player, able to function autonomously with minimum direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge.
The role embraces communication with a variety of people – either in an industrial warehouse environment or a traditional office environment. The individual must be passionate and be able to deliver a friendly and robust service to end users at all levels. Both written and spoken communication is expected of the post holder.
Technical Skills
- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10/Windows 11
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of end user devices and peripherals Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio).
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Knowledge of supporting scan guns
- Knowledge of supporting label printers
- Collaborating closely with a 3rd party vendor for resolution of hardware related issues
- Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events
- ITIL V3 Foundation Certification
Desirable Technical Skills
- Teams Video Conferencing
- LAN WLAN Wi-Fi
- Apple Mac knowledge
- Any warehouse IT support experience
Organisational Skills
- Thorough knowledge of the organisation’s working and diversified business requirements.
- Thorough knowledge about current business processes in the Maersk Group.
Personal Skills
- High sense of urgency.
- Professional communication, customer service and strong interpersonal skills.
- Time management
- Ability to work with people at all levels in the organisation.
- Ability to work and operate independently.
- Excellent prioritisation and problem-solving skills.
- Experience in taking end-to-end responsibility for issue resolution
- Customer service mindset
- Pragmatic approach
- Experience working and communicating with diverse teams
- Presentation skills for small groups/training
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
IT Support Technician employer: A.P. Moller - Maersk
Contact Detail:
A.P. Moller - Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Maersk on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific tech issues or user queries. This will show you're ready to jump in and help from day one!
✨Tip Number 3
Show off your soft skills! Maersk values communication and teamwork, so be ready to share examples of how you've worked well with others or resolved conflicts in the past.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Maersk team.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Show Off Your IT Skills: Make sure to highlight your technical skills in your application. We want to see your experience with desktop setups, VPNs, and any troubleshooting you've done. Be specific about the tools and systems you've worked with!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect how your experience aligns with the role. Mention your experience in large organisations and your ability to work with diverse teams.
Communicate Clearly: Since this role involves a lot of communication, make sure your written application is clear and professional. Use straightforward language and structure your thoughts well. We appreciate good communication skills right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get your journey started!
How to prepare for a job interview at A.P. Moller - Maersk
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows 10/11, VPNs, and Citrix. Be ready to discuss your experience with setting up PCs and troubleshooting common issues, as this will show that you’re not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Communication Skills
Since the role involves interacting with various teams and users, practice explaining complex IT concepts in simple terms. Think of examples where you've successfully communicated with non-technical staff or resolved issues through effective dialogue. This will highlight your interpersonal skills and service-minded approach.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share specific examples of how you've tackled IT challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your ability to take end-to-end responsibility for issue resolution, which is crucial for the role.
✨Emphasise Team Collaboration
Be ready to discuss your experience working in diverse teams, especially in a global context. Highlight any instances where you collaborated with remote teams or third-party vendors to resolve issues. This will show that you understand the importance of teamwork and can thrive in a collaborative environment.
