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- Tasks: Coordinate urgent shipments and ensure timely delivery for customers.
- Company: Join Maersk, a leader in global logistics and trade simplification.
- Benefits: Enjoy 25 days annual leave, bonuses, flexible working options, and discounts.
- Why this job: Be part of a diverse team making a real impact on global trade.
- Qualifications: Experience in logistics or customer service; strong communication skills required.
- Other info: Maersk values diversity and offers support for applicants needing adjustments.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Expeditor Co Ordinator role at A.P. Moller – Maersk.
Get AI-powered advice on this job and more exclusive features.
At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, and on your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
What We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Job Description
We are seeking a highly organized and responsive Expedite Customer Service Representative to support our logistics operations. In this role, you will serve as the key point of contact for urgent and time-sensitive shipments, ensuring that customer needs are met with speed and accuracy. You will coordinate closely with transportation providers, warehouses, and internal teams to expedite freight movement and resolve delivery challenges efficiently.
Specific Responsibilities
- Manage and prioritize expedited shipment requests from customers.
- Coordinate with carriers, freight forwarders, and warehouse personnel to ensure timely pickup and delivery.
- Monitor shipment progress and proactively communicate updates or delays to customers.
- Investigate and resolve transportation or delivery issues, ensuring customer satisfaction.
- Maintain accurate records of expedited orders, shipping documents, and communications.
- Assist in optimizing logistics workflows for improved response time and service quality.
- Collaborate with the operations and customer service teams to meet service level agreements (SLAs).
- Ensure compliance with transportation regulations and company policies.
Person Specification
- Experienced in logistics, transportation, or customer service in a fast-paced environment.
- Strong knowledge of shipping modes (LTL, FTL, air, express) and carrier networks.
- Excellent communication and problem-solving skills.
- Ability to handle high-pressure situations and urgent timelines.
- Proficiency in logistics software, TMS (Transportation Management Systems), and Microsoft Office Suite.
- Understanding of international shipping and customs processes (Preferred).
What we offer
- 25 days annual leave with the option to buy or sell 5 days
- Annual bonus and pension scheme
- Family-friendly benefits and retailer discounts through our Benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
- Whilst the role is advertised as full-time we would be happy to discuss possible flexible working options.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
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Expeditor Co Ordinator employer: A.P. Moller - Maersk
Contact Detail:
A.P. Moller - Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Expeditor Co Ordinator
✨Tip Number 1
Familiarise yourself with the logistics industry, especially focusing on expedited shipping processes. Understanding the nuances of LTL, FTL, and air freight will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the logistics field, particularly those who have experience with Maersk or similar companies. Engaging with them can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Brush up on your problem-solving skills by practising real-life scenarios related to shipment delays or customer service challenges. Being able to demonstrate your ability to handle high-pressure situations will impress interviewers.
✨Tip Number 4
Showcase your proficiency in logistics software and TMS during your interactions with us. Familiarity with these tools is crucial for the role, and discussing your experience can set you apart from other candidates.
We think you need these skills to ace Expeditor Co Ordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Expeditor Co Ordinator position. Tailor your application to highlight relevant experience in logistics, transportation, or customer service.
Craft a Strong CV: Your CV should clearly showcase your experience in managing expedited shipments, coordinating with carriers, and resolving delivery issues. Use specific examples to demonstrate your problem-solving skills and ability to work under pressure.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your understanding of Maersk's commitment to diversity and how your background aligns with their values. Be sure to mention any relevant software proficiency and international shipping knowledge.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Expeditor Co Ordinator role.
How to prepare for a job interview at A.P. Moller - Maersk
✨Know Your Logistics
Brush up on your knowledge of logistics and transportation. Be prepared to discuss different shipping modes like LTL, FTL, and air freight, as well as how they impact delivery timelines. This will show that you understand the core of the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in a fast-paced environment. Highlight your ability to think on your feet and provide solutions under pressure, as this is crucial for an Expeditor Co Ordinator.
✨Communicate Effectively
Practice clear and concise communication. Since you'll be the key point of contact for customers, being able to convey updates and resolve issues efficiently is vital. Consider role-playing scenarios to enhance your communication skills.
✨Showcase Your Team Spirit
Emphasise your experience working in diverse teams. Maersk values collaboration, so share instances where you've worked with others to achieve common goals, especially in high-pressure situations.