Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for our users.
- Company: Join Maersk, a global leader in container logistics with a diverse culture.
- Benefits: Competitive salary, inclusive workplace, and opportunities for growth.
- Why this job: Be part of a dynamic team making a real impact in logistics technology.
- Qualifications: 3-5 years of IT support experience and strong communication skills required.
- Other info: Work in a vibrant environment with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
At Maersk, we have a vision that’s larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our people to make it happen. At Maersk, we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
The IT Support Technician role requires a confident, self-driven and organised individual with solid IT knowledge and broad experience in solving IT related problems. A minimum of 3-5 years of experience and experience of working within large global organisations is crucial. Experience should also include interactions with virtual teams and remote support. This role is based at our new Doncaster site full time.
The successful candidate will be well versed with handling onsite infrastructure components including but not limited to end user computing and data centre equipment. Apart from service-mindedness and results-orientation, the person must possess good communication and interpersonal skills. Commitment to a high level of service and responsibility is required. The post holder will spend most of their daytime supporting our users and is expected to prioritise and plan most of their working day in collaboration with the rest of the team.
The IT Support Technician must be a team player, able to function autonomously with minimum direct supervision and understand the value of supporting their colleagues and sharing their experience and knowledge. The role embraces communication with a variety of people – either in an industrial warehouse environment or a traditional office environment. The individual must be passionate and be able to deliver a friendly and robust service to express to end users at all levels. Both written and spoken communication is also expected of the post holder.
Technical Skills- Advanced desktop usage / VPN & Citrix / Mobile Devices / Windows 10/Windows 11
- Strong knowledge of setting up PCs, including BIOS configuration, Microsoft operating systems and connectivity (LAN, Wi-Fi, Bluetooth, etc.)
- Good knowledge of end user devices and peripherals
- Microsoft Office 365 (Word, Excel, Outlook, Access, SharePoint, Teams, Project, Visio)
- Skills and experience from a supporting end users perspective
- Able to do basic setup of mobile devices like iOS devices, Android devices etc.
- Good understanding of IT infrastructure components
- Basic server and network troubleshooting skills
- Knowledge of file and print services
- Knowledge of Active Directory
- Knowledge of an IT Service Management application such as Service Now
- Change and Risk Management awareness
- Knowledge of supporting scan guns
- Knowledge of supporting label printers
- Collaborating closely with a 3rd party vendor for resolution of hardware related issues
- Working knowledge of collaboration tools such as Teams Rooms, Video conferencing, IP Softphones, Teams Live Events
- ITIL V3 Foundation Certification
- Teams Video Conferencing
- LAN WLAN Wi-Fi
- Apple Mac knowledge
- Any warehouse IT support experience
- Thorough knowledge of the organisation’s working and diversified business requirements
- Thorough knowledge about current business processes in the Maersk Group
- High sense of urgency
- Professional communication, customer service and strong interpersonal skills
- Time management
- Ability to work with people at all levels in the organisation
- Ability to work and operate independently
- Excellent prioritisation and problem-solving skills
- Experience in taking end-to-end responsibility for issue resolution
- Customer service mindset
- Pragmatic approach
- Experience working and communicating with diverse teams
- Presentation skills for small groups/training
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
IT Support Technician in Doncaster employer: A.P. Moller - Maersk
Contact Detail:
A.P. Moller - Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Doncaster
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those already at Maersk. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal meetup, be ready to demonstrate your IT know-how. Bring along examples of past projects or problems you've solved.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After any interview or meeting, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Maersk team.
We think you need these skills to ace IT Support Technician in Doncaster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your relevant experience, especially in large global organisations, and showcase your technical skills that match the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how your skills align with Maersk's values. Don’t forget to mention your commitment to service and teamwork!
Showcase Your Communication Skills: Since this role involves interacting with various people, emphasise your communication and interpersonal skills in your application. Share examples of how you've successfully supported users in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, so don’t hesitate to hit that apply button!
How to prepare for a job interview at A.P. Moller - Maersk
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially those mentioned in the job description. Be ready to discuss your experience with Windows 10/11, VPNs, and Microsoft Office 365. Practising troubleshooting common IT issues can also give you a leg up.
✨Showcase Your Communication Skills
Since this role involves interacting with various teams and users, be prepared to demonstrate your communication abilities. Think of examples where you've successfully resolved issues through clear communication, whether in person or remotely.
✨Emphasise Teamwork and Autonomy
Highlight your ability to work both independently and as part of a team. Share specific instances where you've collaborated with others or taken initiative on your own. This will show that you understand the balance required in the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Prepare by thinking of past experiences where you had to troubleshoot an issue or manage a project under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.