Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service and innovate solutions for clients' supply chain challenges.
- Company: Join Maersk, a global leader in logistics with a diverse and inclusive culture.
- Benefits: Enjoy a competitive salary, personal development opportunities, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced setting while working with a talented, diverse team.
- Qualifications: Passion for customer satisfaction, strong analytical skills, and proficiency in Microsoft applications.
- Other info: Embrace a dynamic workplace that values your voice and ideas.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let\\\’s sail towards a brighter, more sustainable future with Maersk.
What We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
We offer
This role is great for an individual who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.
This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.
As a global company with over 100 years’ experience in shipping, Maersk offers excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. Working as a Customer Experience Agent, this is an exciting opportunity to contribute to the growth and success of Maersk, a leading provider within the Shipping industry.
Key Responsibilities
- Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented procedures
- Liaise with other key parties including third party suppliers and other Maersk offices around the world
- Continuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiency
- Ensure that all documents are processed in accurate and timely fashion in line with company policies and within guidelines
- Produce internal and external reports and statistics as required including client KPI reporting
- Monitor the performance of third party suppliers with the aim of identifying areas for improvement
- Support the client in problem solving by building an in depth understanding of their business and the problems that impact on it
- Proactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the process
- Attend client/other meetings as required
- Participate in Supply Chain Management project teams
- Work on other ad hoc tasks and projects as requested
We are looking for
- Passion for customer satisfaction and service excellence
- Previous experience in Logistics (a plus)
- Ability to use rigorous logic and analytical skills to solve complex problems with effective solutions
- Ability to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practices
- Expertise with Microsoft applications: Word, Excel, Outlook
- Good telephone manner and strong Customer Service mind set and approach
- Outstanding attention to detail
What we offer
- 25 days annual leave with the option to buy or sell 5 days.
- Hybrid working after successful completion of your probationary period (2 days in the office / 3 days from home)
- Annual bonus and pension scheme
- Family-friendly benefits and retailer discounts through our benefits partner.
- Access to our Employee Assistance Program with free access to mental and financial health tools.
- For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
#J-18808-Ljbffr
Customer Experience Consultant employer: A.P. Moller - Maersk
Contact Detail:
A.P. Moller - Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant
✨Tip Number 1
Network like a pro! Reach out to current or former Maersk employees on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Maersk's values and recent innovations. Show us that you’re not just another candidate; you’re genuinely excited about what we do and how you can contribute!
✨Tip Number 3
Practice your communication skills! As a Customer Experience Consultant, you’ll need to articulate your thoughts clearly. Try mock interviews with friends or use online platforms to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Maersk family.
We think you need these skills to ace Customer Experience Consultant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer satisfaction shine through. We want to see how you can bring that proactive, positive mindset to the role and make a real difference for our clients.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and clearly structured. We appreciate candidates who take the time to present their skills and experiences in a neat and organised manner.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! Use your application to showcase examples of how you've tackled complex problems in the past. This will help us see your analytical skills in action.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at A.P. Moller - Maersk
✨Know Your Customer Service Fundamentals
Before the interview, brush up on the key principles of customer service. Maersk values a world-class service approach, so be ready to discuss how you’ve delivered exceptional service in the past and how you can apply that to their diverse clientele.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Highlight your analytical skills and how you’ve used them to improve processes or enhance customer satisfaction. This will resonate well with Maersk's focus on innovation and efficiency.
✨Familiarise Yourself with Maersk’s Values
Research Maersk’s core values and be prepared to discuss how your personal values align with theirs. This shows that you’re not just looking for any job, but that you genuinely want to contribute to their mission of redefining logistics.
✨Practice Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using online platforms to refine your delivery and ensure you come across as approachable and professional.
