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- Tasks: Deliver top-notch customer service and manage order processing efficiently.
- Company: Join a dynamic team at a leading customer operations firm in Nottingham.
- Benefits: Enjoy competitive pay, staff parking, and an annual bonus for hitting targets.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Be the voice of our brand and make a difference for customers every day.
- Qualifications: 1-3 years in customer service and order processing; Microsoft Office skills required.
The predicted salary is between 24000 - 30000 £ per year.
To provide excellent customer service while efficiently managing order processing activities. The role ensures accurate order entry, timely fulfilment, effective communication with customers, and coordination with internal departments to deliver a seamless customer experience. Attitude is paramount for this role. We’re seeking a positive, confident individual who can deliver excellent customer service to a wide range of customers based here in the UK and overseas. We will provide training on our products, services, and systems; however, you must possess a positive working attitude and be able to work independently as well as in a small team.
Key Responsibilities
- Customer Service
- Respond promptly to customer inquiries via phone, email, and occasionally face to face.
- Provide accurate information regarding products, pricing, and delivery timelines.
- Resolve customer complaints professionally and elevate complex issues when required.
- Maintain high customer satisfaction levels.
- Accurately enter and process customer orders in Sage.
- Verify pricing, product availability, and shipping details.
- Coordinate with warehouse, logistics, and sales teams.
- Monitor order status and proactively update customers.
- Process returns, exchanges, and credits in accordance with company policies.
- Maintain accurate customer and order records.
- Prepare daily/weekly order status and performance reports.
- Ensure compliance with internal procedures and quality standards.
Required Experience
- 1–3 years’ experience in customer service and order processing.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Knowledge & Skills
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to multitask and manage priorities under pressure.
- Problem-solving and conflict resolution skills.
- Good numerical and data entry skills.
- Team-oriented with the ability to work independently.
Personal Attributes
- Customer-focused mindset.
- Professional and courteous demeanour.
- Organised and dependable.
- Proactive and solution-driven.
- Adaptable to changing priorities.
Office-based from our head office in Bulwell, Nottingham. Standard working hours are Mon-Thurs – 8.30-5pm, Fri 8.30 – 4pm. Staff Parking. Annual company bonus available, achieved by meeting company and team key performance indicators. Ability to purchase additional holiday.
To apply, please send your CV to stephanie.cassidy@an-wallis.com.
Customer Service/Order Processing Executive in Nottingham employer: A.N. Wallis & Co Ltd
Contact Detail:
A.N. Wallis & Co Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service/Order Processing Executive in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you get that interview, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common customer scenarios with a friend. It’ll help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Customer Service/Order Processing Executive in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant order processing roles to show us you’re the right fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your positive attitude aligns with our team culture. Don’t forget to mention why you want to work with us at StudySmarter!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of typos. We want to see your ability to convey information effectively right from the start!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at A.N. Wallis & Co Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company’s products and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Be ready to demonstrate how you would handle customer inquiries or complaints during the interview.
✨Be Prepared for Scenarios
Think about potential scenarios you might face in customer service and order processing. Prepare examples from your past experience where you successfully resolved issues or improved customer satisfaction.
✨Exude Positivity
Attitude is key! Approach the interview with a positive mindset and be enthusiastic about the opportunity. Employers love candidates who can bring a cheerful and proactive attitude to their team.