At a Glance
- Tasks: Assist customers, process orders, and manage enquiries in a dynamic team environment.
- Company: Join A.N. Wallis & Co Ltd, a leading manufacturer with a global reach.
- Benefits: Earn a competitive wage while gaining valuable skills and experience.
- Other info: Enjoy a supportive team atmosphere and excellent career growth opportunities.
- Why this job: Kickstart your career with hands-on training and real-world experience.
- Qualifications: GCSE in Maths (grade 4-9) and a passion for customer service.
The predicted salary is between 15392 - 24454 £ per year.
The successful Customer Service Administrator Apprentice will join a small, busy commercial team within AN Wallis & Co Ltd. You'll develop organisational skills, learn to multitask and proactively resolve customer queries at high standards. You'll process orders, manage enquiries/complaints, coordinate deliveries, monitor stock availability, and ensure customers receive timely communication, with full training and support.
Wage: £15,392 to £24,454.04, depending on your age National Minimum Wage
Training course: Business administrator (level 3)
Hours: Monday - Thursday 08:30 to 17:00 (60min lunch). Friday 08:30 to 16:00 (30min lunch). 37 hours a week
Duration: 1 year 6 months
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you'll do at work:
- Handle customer enquiries by telephone and email.
- Process customer orders accurately using internal systems.
- Assist with progressing deliveries and following up on delays.
- Help manage stock availability and customer orders.
- Keep customers updated on the progress of their orders.
- Liaise with procurement and production teams to obtain order updates.
- Record and support the resolution of customer queries and complaints.
- Produce reports and maintain spreadsheets to support the team.
- Develop excellent customer service, communication and administration skills.
- Work as part of a supportive team while completing your apprenticeship.
Where you'll work: GREASLEY STREET, BULWELL, NOTTINGHAM, NG6 8NG
Training: Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: ACCESS TRAINING (EAST MIDLANDS) LTD
Training course: Business administrator (level 3)
What you'll learn:
- Skilled in the use of multiple IT packages and systems relevant to the organisation.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and presents solutions to management.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Exercises proactivity and good judgement.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms.
- Completes tasks to a high standard.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. Off‑the‑job training will follow the time allocations outlined in the Occupational Standard. On‑the‑job and off‑the‑job training will be delivered in the workplace.
GCSE in: Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Customer care skills
- Analytical skills
- Logical
- Initiative
- Non-judgemental
- Time management
- Confident
- Adaptable
Other requirements: Start with an informal teams call, followed by a face‑to‑face interview for successful candidates.
About this employer: A.N. Wallis & Co Ltd established in 1946 is a world‑leading manufacturer of earthing, lightning protection, Cu‑nnect exothermic welding and surge protection products. We also offer expert design services for earthing & lightning systems. Our products are manufactured in Nottingham UK and distributed to customers all over the world, with many being used on extremely prestigious projects.
The contact for this apprenticeship is: ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC2000046663.
Customer Service Administrator Apprentice in Nottingham employer: A.N. Wallis & Co Ltd
A.N. Wallis & Co Ltd is an exceptional employer, offering a supportive and dynamic work environment where apprentices can thrive. With a strong focus on employee growth, the company provides comprehensive training and development opportunities, including a Level 3 Apprenticeship in Business Administration. Located in Nottingham, employees benefit from a collaborative culture that values safety, quality, and innovation, making it an ideal place for those seeking meaningful and rewarding careers in engineering.
