At a Glance
- Tasks: Deliver top-notch customer service and manage order processing efficiently.
- Company: Join a dynamic team at a leading customer operations firm in Nottingham.
- Benefits: Enjoy competitive pay, staff parking, and an annual bonus for hitting targets.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Be the voice of our brand and make a difference for customers every day.
- Qualifications: 1-3 years in customer service and order processing; Microsoft Office skills required.
The predicted salary is between 28800 - 43200 £ per year.
To provide excellent customer service while efficiently managing order processing activities. The role ensures accurate order entry, timely fulfilment, effective communication with customers, and coordination with internal departments to deliver a seamless customer experience. Attitude is paramount for this role. We’re seeking a positive, confident individual who can deliver excellent customer service to a wide range of customers based here in the UK and overseas. We will provide training on our products, services, and systems; however, you must possess a positive working attitude and be able to work independently as well as in a small team.
Key Responsibilities
- Customer Service
- Respond promptly to customer inquiries via phone, email, and occasionally face to face.
- Provide accurate information regarding products, pricing, and delivery timelines.
- Resolve customer complaints professionally and elevate complex issues when required.
- Maintain high customer satisfaction levels.
- Order Processing
- Accurately enter and process customer orders in Sage.
- Verify pricing, product availability, and shipping details.
- Coordinate with warehouse, logistics, and sales teams.
- Monitor order status and proactively update customers.
- Process returns, exchanges, and credits in accordance with company policies.
- Administration & Reporting
- Maintain accurate customer and order records.
- Prepare daily/weekly order status and performance reports.
- Ensure compliance with internal procedures and quality standards.
Required Experience
- 1–3 years’ experience in customer service and order processing.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
Knowledge & Skills
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to multitask and manage priorities under pressure.
- Problem-solving and conflict resolution skills.
- Good numerical and data entry skills.
- Team-oriented with the ability to work independently.
Personal Attributes
- Customer-focused mindset.
- Professional and courteous demeanour.
- Organised and dependable.
- Proactive and solution-driven.
- Adaptable to changing priorities.
Office-based from our head office in Bulwell, Nottingham. Standard working hours are Mon-Thurs – 8.30-5pm, Fri 8.30 – 4pm. Staff Parking. Annual company bonus available, achieved by meeting company and team key performance indicators. Ability to purchase additional holiday.
To apply, please send your CV to stephanie.cassidy@an-wallis.com
Customer Service/Order Processing Executive in Nottingham employer: A.N. Wallis & Co Ltd
A.N. Wallis & Co Ltd is an excellent employer for those seeking a dynamic and supportive work environment in Nottingham. With a strong emphasis on professional development, you will receive hands-on training while working alongside a dedicated team, allowing you to grow your skills and take on early responsibilities. The company fosters a collaborative culture that values teamwork and encourages personal growth, making it an ideal place for aspiring professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Order Processing Executive in Nottingham
✨Tip Number 1
Get to know the company inside out! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing common scenarios with a friend. This will boost your confidence and help you handle inquiries like a pro.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your enthusiasm for the role and how you can contribute to the team. This not only demonstrates your interest but also helps you stand out from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on the hiring manager.
We think you need these skills to ace Customer Service/Order Processing Executive in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant order processing roles to show us you’re the right fit for the Customer Service/Order Processing Executive position.
Craft a Compelling Cover Letter:Use your cover letter to showcase your personality and positive attitude. Tell us why you’re excited about this role and how you can contribute to our team. Remember, we love a confident individual who can deliver excellent customer service!
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and free of errors. Use professional language but let your personality shine through. We want to see how you can effectively communicate with customers!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at A.N. Wallis & Co Ltd
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services. Familiarise yourself with their order processing systems, especially Sage, as this will show your commitment and readiness to hit the ground running.
✨Show Off Your Communication Skills
Since this role is all about customer service, practice articulating your thoughts clearly. Prepare examples of how you've handled customer inquiries or complaints in the past, highlighting your problem-solving skills and ability to maintain a positive attitude.
✨Demonstrate Team Spirit
Be ready to discuss how you work within a team and independently. Share experiences where you’ve collaborated with others to resolve issues or improve processes, as this will resonate well with the team-oriented nature of the role.
✨Stay Organised and Adaptable
Prepare to talk about how you manage multiple tasks under pressure. Give examples of how you prioritise your workload and adapt to changing situations, which is crucial for maintaining high customer satisfaction levels.
