At a Glance
- Tasks: Join a dynamic team to handle customer queries and process orders with top-notch support.
- Company: A.N. Wallis & Co Ltd, a leading manufacturer in lightning protection and earthing solutions.
- Benefits: Earn a competitive wage while gaining valuable skills and experience in customer service.
- Other info: Enjoy a flexible apprenticeship with opportunities for growth and development.
- Why this job: Kickstart your career with hands-on training and real-world experience in a supportive environment.
- Qualifications: GCSE Maths (grade 4-9) and a passion for customer care and communication.
The predicted salary is between 15392 - 24454 £ per year.
The successful Customer Service Administrator Apprentice will join a small, busy commercial team within AN Wallis & Co Ltd. You'll develop organisational skills, learn to multitask and proactively resolve customer queries at high standards. You'll process orders, manage enquiries/complaints, coordinate deliveries, monitor stock availability, and ensure customers receive timely communication, with full training and support.
Wage: £15,392 to £24,454.04, depending on your age National Minimum Wage
Training course: Business administrator (level 3)
Hours: Monday - Thursday 08:30 to 17:00 (60min lunch). Friday 08:30 to 16:00 (30min lunch). 37 hours a week
Duration: 1 year 6 months
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands‑on experience.
What you'll do at work:
- Handle customer enquiries by telephone and email.
- Process customer orders accurately using internal systems.
- Assist with progressing deliveries and following up on delays.
- Help manage stock availability and customer orders.
- Keep customers updated on the progress of their orders.
- Liaise with procurement and production teams to obtain order updates.
- Record and support the resolution of customer queries and complaints.
- Produce reports and maintain spreadsheets to support the team.
- Develop excellent customer service, communication and administration skills.
- Work as part of a supportive team while completing your apprenticeship.
Where you'll work:
GREASLEY STREET BULWELL NOTTINGHAM NG6 8NG
Training:
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider: ACCESS TRAINING (EAST MIDLANDS) LTD
Training course: Business administrator (level 3)
What you'll learn:
- Skilled in the use of multiple IT packages and systems relevant to the organisation.
- Able to choose the most appropriate IT solution to suit the business problem.
- Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
- Makes recommendations for improvements and presents solutions to management.
- Maintains records and files, handles confidential information in compliance with the organisation's procedures.
- Exercises proactivity and good judgement.
- Builds and maintains positive relationships within their own team and across the organisation.
- Demonstrates good communication skills, whether face‑to‑face, on the telephone, in writing or on digital platforms.
- Completes tasks to a high standard.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
- Uses relevant project management principles and tools to scope, plan, monitor and report.
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. Off‑the‑job training will follow the time allocations outlined in the Occupational Standard. On‑the‑job and off‑the‑job training will be delivered in the workplace.
GCSE in: Maths (grade 4 - 9)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills:
- Customer care skills
- Analytical skills
- Logical
- Initiative
- Non-judgemental
- Time management
- Confident
- Adaptable
Other requirements:
Start with an informal teams call, followed by a face‑to‑face interview for successful candidates.
About this employer:
A.N. Wallis & Co Ltd established in 1946 is a world‑leading manufacturer of earthing, lightning protection, Cu‑nnect exothermic welding and surge protection products. We also offer expert design services for earthing & lightning systems. Our products are manufactured in Nottingham UK and distributed to customers all over the world, with many being used on extremely prestigious projects.
The contact for this apprenticeship is: ACCESS TRAINING (EAST MIDLANDS) LTD
The reference code for this apprenticeship is VAC2000046663.
Customer Service Administrator Apprentice in Nottingham employer: A.N. Wallis & Co Ltd
A.N. Wallis & Co Ltd is an excellent employer for those seeking a dynamic and supportive work environment in Nottingham. With a strong emphasis on professional development, you will receive hands-on training while working alongside a dedicated team, allowing you to grow your skills and take on early responsibilities. The company fosters a collaborative culture that values teamwork and encourages personal growth, making it an ideal place for aspiring professionals.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator Apprentice in Nottingham
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like A.N. Wallis & Co Ltd.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like A.N. Wallis & Co Ltd. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Customer Service Administrator Apprentice in Nottingham
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at A.N. Wallis & Co Ltd.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join A.N. Wallis & Co Ltd and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at A.N. Wallis & Co Ltd
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by A.N. Wallis & Co Ltd. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at A.N. Wallis & Co Ltd will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
