IT & Security Support Specialist London ·

We’re looking for a full‑time IT & Security Support Specialist to support our London and New York teams. As AMA’s first dedicated internal IT hire, you’ll take day‑to‑day responsibility for IT operations and manage the ongoing maintenance of our ISO 27001 Information Security Management System in a fast‑paced, cloud‑first environment. This is a broad, hands‑on role for someone who is equally comfortable providing day‑to‑day support to colleagues and administering core platforms such as Google Workspace at an organisational level. You’ll help keep our people productive, our systems secure, and our processes running smoothly across two time zones, knowing when to resolve issues directly and when to elevate. The role would suit someone with solid IT support experience who is ready to take real ownership of a function. You’ll have worked in or alongside an ISO 27001 certified environment and understand what maintaining an ISMS looks like in practice. Just as importantly, you’ll be organised, calm under pressure, comfortable working independently, and motivated by improving how things work as the business grows.

What you’ll do:

• Manage IT onboarding and offboarding, including inductions, account setup, access provisioning, and device handover.
• Provide day‑to‑day IT support to colleagues across London and New York, troubleshooting hardware, software, access, and connectivity issues.
• Administer and support core IT services, ensuring systems remain reliable, secure, and fit for purpose.
• Maintain and improve IT procedures, documentation, and internal processes as the business grows.
• Deliver technical guidance and user support to help staff follow established IT and security standards.
• Monitor IT support and security mailboxes, ensuring issues are responded to or escalated appropriately.
• Act as an initial point of contact for security events and incidents, following defined processes and escalating where needed.
• Administer Google Workspace at an organisational level, including user lifecycle management, access controls, security settings, DLP, audit logging, and third‑party app governance.
• Support the management of AMA’s SaaS estate, helping to maintain appropriate security controls across cloud‑based systems.
• Coordinate device procurement, MDM, and remote troubleshooting for a distributed team across London and New York.
• Support the ongoing maintenance of the ISO 27001 Information Security Management System, including evidence collection, audit preparation, corrective action tracking, and management review support.
• Help maintain security and compliance processes, working with teams across the business to support agreed standards and controls.
• Support IT‑related risk management and business continuity / disaster recovery activities, including coordinating testing and follow‑up actions.
• Liaise with suppliers, service providers, and internal stakeholders to support the effective running of IT and security operations.

About you:

• Proven experience in an internal IT support, IT administration, or workplace technology role.
• Strong hands‑on experience supporting Mac and Windows environments.
• Deep working knowledge of Google Workspace administration, including the Admin Console, security settings, access controls, DLP, Vault, Meet, and Drive sharing controls.
• Experience working in or alongside an ISO 27001 certified environment, with a practical understanding of ISMS maintenance.
• Confidence operating as a sole or primary internal IT resource, with good judgement on when to resolve issues directly and when to uplift.
• A strong understanding of cloud‑first, SaaS‑heavy environments and the security considerations they introduce, including IAM, MFA, SSO, and related controls.
• Experience supporting teams across multiple locations or time zones, ideally including the UK and US.
• A practical, proactive approach to troubleshooting and problem solving.