At a Glance
- Tasks: Assist customers at the service desk and manage vehicle bookings in a busy workshop.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialists with over 70 years of experience.
- Benefits: Enjoy 30 days holiday, flexible hours, staff discounts, and health support.
- Other info: Full training provided; great opportunities for personal and professional development.
- Why this job: Be part of a friendly team where your contributions truly matter and grow your career.
- Qualifications: Experience in a service desk role and good organisational skills are preferred.
The predicted salary is between 30000 - 42000 £ per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
We are currently recruiting for an enthusiastic and customer-focused individual to join our team at the service desk of our busy vehicle workshop in Broxburn. The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisation skills and someone up for a challenge.
The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.
The role is mainly customer facing and involves:
- Dealing with customer enquiries either in person or via the telephone.
- Booking in vehicles to the workshop and mobile service vans.
- Explaining the repair process as required.
- Obtaining order numbers from customers/lease companies when required.
- 1link usage (previous experience preferred but not required).
- Selling additional products and services when required.
- Call handling and dealing with general enquiries.
Key Skills:
- A good level of technical knowledge, ability and experience in the mechanical repair of commercial vehicles.
- Ability to organise own workload, work on own initiative and to strict deadlines.
- Flexible approach to working hours.
- Awareness and understanding of health and safety requirements.
- A current full driving licence.
- PC skills and proficiency are preferable.
Successful applicants will enjoy excellent working conditions as well as a competitive remuneration package.
Company Benefits:
- 30 days holidays per annum, plus an extra holiday on your birthday (after a year's service).
- Enhanced Company Pension.
- Flexible working hours (subject to availability).
- Staff discount on new and used cars via our Glenford dealership.
- On-site parking.
- Company Life insurance policy.
- Health and Wellbeing support.
- Mortgage advice service.
- Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Service Advisor in Broxburn employer: A M Phillip Trucktech
AM Phillip Trucktech is an exceptional employer, offering a supportive and friendly work environment where colleagues are valued and management is approachable. With over 70 years of experience in the commercial vehicle industry, employees benefit from competitive remuneration, flexible working hours, and a comprehensive benefits package, including enhanced holiday allowances and health support. Located in Broxburn, this family-run business prioritises employee growth and satisfaction, making it an ideal place for those seeking a rewarding career in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Broxburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at A M Phillip Trucktech. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like A M Phillip Trucktech before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Broxburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to A M Phillip Trucktech:Your cover letter is your chance to shine! Tell us why you want to work at A M Phillip Trucktech specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at A M Phillip Trucktech!
How to prepare for a job interview at A M Phillip Trucktech
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
