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- Tasks: Assist customers at the service desk and manage vehicle bookings in a busy workshop.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialists with over 70 years of experience.
- Benefits: Enjoy 30 days holiday, flexible hours, staff discounts, and health support.
- Why this job: Be part of a friendly team where your contributions truly matter and grow your career.
- Qualifications: Experience in a service desk role and good organisational skills are preferred.
- Other info: Full training provided; great opportunities for personal and professional development.
The predicted salary is between 30000 - 42000 £ per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
We are currently recruiting for an enthusiastic and customer-focused individual to join our team at the service desk of our busy vehicle workshop in Broxburn. The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisation skills and someone up for a challenge.
The ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given.
The role is mainly customer facing and involves:
- Dealing with customer enquiries either in person or via the telephone.
- Booking in vehicles to the workshop and mobile service vans.
- Explaining the repair process as required.
- Obtaining order numbers from customers/lease companies when required.
- 1link usage (previous experience preferred but not required).
- Selling additional products and services when required.
- Call handling and dealing with general enquiries.
Key Skills:
- A good level of technical knowledge, ability and experience in the mechanical repair of commercial vehicles.
- Ability to organise own workload, work on own initiative and to strict deadlines.
- Flexible approach to working hours.
- Awareness and understanding of health and safety requirements.
- A current full driving licence.
- PC skills and proficiency are preferable.
Successful applicants will enjoy excellent working conditions as well as a competitive remuneration package.
Company Benefits:
- 30 days holidays per annum, plus an extra holiday on your birthday (after a year's service).
- Enhanced Company Pension.
- Flexible working hours (subject to availability).
- Staff discount on new and used cars via our Glenford dealership.
- On-site parking.
- Company Life insurance policy.
- Health and Wellbeing support.
- Mortgage advice service.
- Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Service Advisor in Broxburn employer: A M Phillip Trucktech
Contact Detail:
A M Phillip Trucktech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Broxburn
✨Tip Number 1
Get to know the company! Research AM Phillip Trucktech and their values. When you understand what makes them tick, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice your customer service skills! Since the role is customer-facing, think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you shine during those crucial interview moments.
✨Tip Number 3
Be ready to talk about your technical knowledge! Brush up on your understanding of commercial vehicles and be prepared to discuss any relevant experience. This shows you’re not just a people person but also know your stuff!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at AM Phillip Trucktech. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Service Advisor in Broxburn
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to tackle challenges head-on.
Tailor Your Experience: Make sure to highlight any relevant experience you have in a similar role, especially within a commercial vehicle environment. We love seeing how your background aligns with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at A M Phillip Trucktech
✨Know Your Stuff
Make sure you brush up on your technical knowledge about commercial vehicles. Familiarise yourself with common repair processes and the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Customer Service is Key
Since the role is customer-facing, prepare to discuss your previous experiences in customer service. Think of examples where you've successfully handled inquiries or resolved issues. Highlight your ability to communicate clearly and maintain a friendly attitude, even under pressure.
✨Organisational Skills Matter
The job requires good organisational skills, so be ready to talk about how you manage your workload. You might want to share specific strategies you use to prioritise tasks and meet deadlines. This will demonstrate that you can handle the busy environment at the service desk.
✨Ask Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. You could ask about team dynamics, training opportunities, or what a typical day looks like at the service desk.
