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- Tasks: Assist customers at the service desk and manage vehicle bookings.
- Company: Join a family-run business with over 70 years of experience in commercial vehicles.
- Benefits: Enjoy 30 days holiday, flexible hours, and staff discounts on cars.
- Why this job: Be part of a friendly team in a brand new branch with great career prospects.
- Qualifications: Experience in a service advisor role and strong customer service skills required.
- Other info: On-site parking and health support available for all employees.
The predicted salary is between 30000 - 42000 £ per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists. We currently have seven depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
We are currently recruiting for enthusiastic and customer-focused individuals to join our team at the service desk of our new branch in Dyce, Aberdeen. This is a brand new site, with easy access to the AWPR and with on-site parking. The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisation skills and someone up for a challenge.
THE ROLEThe ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given. The role is mainly customer facing and involves:
- Handling customer enquiries either in person or via the telephone
- Booking in vehicles to the workshop and mobile service vans
- Explaining the repair process as required
- Obtaining order numbers from customers / lease companies when required
- 1link usage (previous experience preferred although not essential)
- Promoting additional products and services when required
- Call handling and dealing with general enquiries
- Previous experience as a Motor Trade service advisor or similar role.
- Exceptional customer service and communication skills.
- Team player and great interpersonal skills.
- A reliable and committed individual.
- Organised and able to multitask in a fast-paced working environment.
- Ability to work IT systems is a must.
- A valid driver’s licence is preferred.
- 30 Days holiday per annum, plus an extra holiday on your birthday (after a year's service)
- Enhanced company pension
- Flexible working hours (subject to availability)
- Staff discount on new and used cars via our Glenford dealership
- Bereavement leave
- On-site parking
- Company life-assurance policy
- Health & wellbeing support
- Mortgage advice
- Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Service Advisors (Dyce) employer: A M Phillip Trucktech Ltd.
Contact Detail:
A M Phillip Trucktech Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisors (Dyce)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on AM Phillip Trucktech. Understand their values and what makes them tick. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since the role is all about handling customer enquiries, think of some scenarios you might face. Role-play with a friend or even in front of the mirror to boost your confidence and communication skills.
✨Tip Number 3
Be ready to showcase your organisational skills! During the interview, be prepared to discuss how you manage multiple tasks in a fast-paced environment. Share examples from your past experiences that highlight your ability to juggle responsibilities effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team. Don’t forget to attach your CV and a cover letter that reflects your enthusiasm for the role!
We think you need these skills to ace Service Advisors (Dyce)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles you've had in the motor trade. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at AM Phillip Trucktech and how your background makes you a great fit for the Service Advisor role. Keep it friendly and professional!
Show Off Your Organisational Skills: Since the role involves multitasking in a fast-paced environment, give examples in your application of how you've successfully managed multiple tasks before. We love seeing candidates who can juggle responsibilities with ease!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, we can’t wait to hear from you!
How to prepare for a job interview at A M Phillip Trucktech Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research AM Phillip Trucktech. Understand their values, history, and what makes them stand out in the commercial vehicle industry. This will not only impress your interviewers but also help you tailor your answers to align with their mission of being the best for customers and colleagues.
✨Showcase Your Customer Service Skills
Since the role is customer-facing, be prepared to discuss your previous experiences in providing exceptional customer service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their priority of customer satisfaction.
✨Prepare for Role-Specific Questions
Expect questions related to your experience at a service desk, especially in a commercial vehicle environment. Brush up on the processes involved in booking vehicles and handling enquiries. If you have experience with systems like CDK/Keyloop or 1link, be ready to discuss that too, even if it’s not essential.
✨Demonstrate Your Organisational Skills
The job requires good organisation and multitasking abilities. Prepare to share how you manage your time and tasks effectively in a fast-paced environment. You might want to mention any tools or methods you use to stay organised, as this will show you’re ready to handle the challenges of the role.
