At a Glance
- Tasks: Greet customers, manage appointments, and support the service team in a dynamic environment.
- Company: Join a leading commercial vehicle service provider with a focus on outstanding customer care.
- Benefits: Enjoy 30 days holiday, flexible hours, staff discounts, and health support.
- Other info: Great opportunities for growth and a fun workplace culture.
- Why this job: Kickstart your career in a supportive role with real impact on customer satisfaction.
- Qualifications: NAT 5 in Maths & English, strong communication skills, and a willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
Position Overview
We are recruiting for a Trainee Service Receptionist at our Forfar Branch.
This role is vital in ensuring smooth communication between our customers and technical teams, contributing to our mission of outstanding service in the commercial vehicle sector.
Key Responsibilities
- Greet customers and assist with their service needs in a professional manner.
- Support the service team by managing customer appointments and inquiries.
- Handle customer enquiries either in person or via the telephone.
- Book vehicles into the workshop and mobile service vans, including invoicing and videoing vehicles.
- Explain the repair process as required and prepare job cards.
- Obtain order numbers from customers or lease companies when required.
- Manage cash handling and invoicing.
- Work to Ford, Maxus, and Iveco standards.
Qualifications
- NAT 5 in Maths & English.
- Excellent organisational and communication skills.
- Customer-focused, hardworking, and trustworthy.
- Willingness to learn.
- Eligible to work in the UK. Sponsorship not available.
Benefits
- 30 days holiday per annum, plus an extra holiday on your birthday (after a year's service).
- Enhanced company pension.
- Flexible working hours (subject to availability).
- Staff discount on new and used cars via our Glenford dealership.
- Bereavement leave.
- On site parking.
- Company life assurance policy.
- Health & wellbeing support.
- Mortgage advice.
- Referral programme: colleagues can receive up to £1,000 for each successful technician referral.
You must be eligible to work in the UK. Sponsorships are not available.
Trainee Service Receptionist (Forfar) employer: A M Phillip Trucktech Ltd.
Join a dynamic team as an LCV Technician or Mechanic where your skills are valued and rewarded with market-leading pay and a generous £2,000 Welcome Bonus. Our supportive work culture prioritises employee well-being and offers flexible working hours, on-the-job training, and clear pathways for career progression, making it an ideal environment for those looking to grow in the automotive industry.
Contact Details:
A M Phillip Trucktech Ltd. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Service Receptionist (Forfar)
✨Join Customer Support Communities
Get involved in online forums and communities dedicated to customer support, like those on Reddit or specialised Facebook groups. Networking with industry peers can open doors to trainee opportunities with companies like A M Phillip Trucktech Ltd..
✨Attend Local Job Fairs
Check out local job fairs and career expos, especially those focusing on customer service roles. Meeting potential employers face-to-face can give you an edge over others applying for the trainee position at A M Phillip Trucktech Ltd..
✨Leverage Your University Resources
If you're still in education, make use of your university's career services—they often have strong ties with companies looking for trainees. They might have insider knowledge about openings at places like A M Phillip Trucktech Ltd. that you're keen on.
✨Showcase Your Soft Skills
Since customer support is all about people, highlight your communication and problem-solving skills in your interactions. When you apply to A M Phillip Trucktech Ltd., make sure they see your passion for helping others!
We think you need these skills to ace Trainee Service Receptionist (Forfar)
Some tips for your application 🫡
Show off your people skills!:For a customer support trainee role, it's super important to highlight any experience you have in dealing with customers, whether that's through part-time jobs, volunteering, or even helping out at events. We want to see how you connect with people, so share examples of how you've successfully resolved issues or enhanced someone's experience.
Tailor your CV to us!:When applying for a trainee role at A M Phillip Trucktech Ltd., make sure your CV reflects your enthusiasm for customer support. List any relevant experiences, even if they're informal, and don't forget to mention your communication skills. A concise, clear layout will help us see how you're a perfect fit for our team.
Write about your learning goals!:Since this is a trainee position, we love seeing your motivation to learn and grow. In your cover letter, let us know what you hope to gain from working with us at A M Phillip Trucktech Ltd.. This could include specific skills or knowledge areas—show us you’re keen to dive in and develop your customer support expertise!
Demonstrate your problem-solving skills!:Customer support is all about solving problems, so make sure to highlight any experiences where you've had to think on your feet! Whether it was a tricky school project or helping a friend out, share how you approached the issue and what the outcome was. This will show us you're ready for the challenges at A M Phillip Trucktech Ltd..
How to prepare for a job interview at A M Phillip Trucktech Ltd.
✨Know Your Customer Support Basics
Make sure you're familiar with the key skills in customer support, like active listening and empathy. Expect questions on how to handle difficult customers or resolve common issues – we might want to hear how you’d approach a real-life scenario, so think of a few examples where you showcased these skills.
✨Brush Up on the Tools
Familiarise yourself with common customer support tools like Zendesk or Freshdesk. Even if you haven't used them before, understanding how they work will show A M Phillip Trucktech Ltd. that you’re proactive and willing to learn. They might ask about your experience with similar software or how you'd adapt quickly to new tools.
✨Show Your Willingness to Learn
As a trainee, emphasising your desire to learn and grow is crucial. Think about what you hope to gain from this experience at A M Phillip Trucktech Ltd. and be ready to discuss how you plan to develop your skills in customer support. Demonstrating a positive attitude and openness to feedback can go a long way!
✨Prepare for Role-Playing
In customer support interviews, it's fairly common to have a role-playing exercise where you'll need to handle a customer query. Practice your approach not just in resolving issues, but also in how you communicate clearly and professionally. This is your chance to shine, so don’t hesitate to showcase your verbal skills!
