At a Glance
- Tasks: Be the friendly face for customers and keep our workshop running smoothly.
- Company: Join a family-run business with 70 years of experience in the motor trade.
- Benefits: Enjoy competitive pay, a supportive team, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and customer satisfaction.
- Why this job: Make a real difference in customer service while working with top vehicle brands.
- Qualifications: Experience in service advising and a knack for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.
Role
This is a dual-role position combining front‑of‑house service advising with workshop control responsibilities. You will act as the main point of contact for customers while coordinating the workflow of the workshop to ensure efficiency, productivity, and excellent service delivery.
Key Responsibilities
- Greet customers and manage service enquiries in a professional and friendly manner
- Accurately assess customer requirements and schedule work accordingly
- Plan, prioritise, and allocate jobs to workshop technicians
- Monitor job progress and ensure deadlines are met
- Prepare job cards, estimates, and invoices
- Handle any customer issues or complaints effectively
- Ensure compliance with health and safety regulations
Experienced Service Advisor / Controller: Motor Trade (Broxburn) employer: A M Phillip Trucktech Ltd.
AM Phillip Trucktech is an exceptional employer that prioritises both customer satisfaction and employee well-being, making it a fantastic place to work in Broxburn. With a strong family business ethos and over 70 years of experience, we offer a supportive work culture, opportunities for professional growth, and the chance to be part of Scotland's leading commercial vehicle group. Employees benefit from a collaborative environment where their contributions are valued, and they can develop their skills while working with renowned brands like IVECO, Ford, Fiat, and Maxus.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor / Controller: Motor Trade (Broxburn)
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, so don’t be shy!
✨Tip Number 2
Prepare for those interviews! Research AM Phillip Trucktech and understand their values and services. This way, you can show them that you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your customer service skills! Since the role involves being the main point of contact for customers, think of scenarios where you might need to handle complaints or queries. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at AM Phillip Trucktech.
We think you need these skills to ace Experienced Service Advisor / Controller: Motor Trade (Broxburn)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves customer interaction.
Tailor Your Application:Make sure to customise your application for the Experienced Service Advisor role. Highlight relevant experience in customer service and workshop management. We love seeing how your skills align with what we do at AM Phillip Trucktech!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate when candidates communicate effectively, as it reflects the kind of service we aim to provide our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at A M Phillip Trucktech Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research AM Phillip Trucktech. Understand their values, history, and the services they offer. This will not only show your genuine interest but also help you tailor your answers to align with their mission of being the best commercial vehicle group.
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to connect with customers is crucial. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved complaints. Highlighting these skills will demonstrate that you can maintain the friendly and professional atmosphere they value.
✨Demonstrate Your Organisational Skills
In this dual-role position, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise and manage your workload effectively. You might even want to share specific tools or methods you use to keep everything on track, as this will show you're prepared for the workshop control responsibilities.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or the challenges they face in the motor trade. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
