At a Glance
- Tasks: Be the friendly face for customers and keep our workshop running smoothly.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialists with a family vibe.
- Benefits: Enjoy 30 days holiday, flexible hours, and staff discounts on cars.
- Other info: Join a supportive team with excellent career growth opportunities.
- Why this job: Make a real difference in customer service while working in a dynamic environment.
- Qualifications: Experience in service advising or workshop control, plus great communication skills.
The predicted salary is between 30000 - 40000 € per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises.
Role
This is a dual-role position combining front‑of‑house service advising with workshop control responsibilities. You will act as the main point of contact for customers while coordinating the workflow of the workshop to ensure efficiency, productivity, and excellent service delivery.
Key Responsibilities
- Greet customers and manage service enquiries in a professional and friendly manner
- Accurately assess customer requirements and schedule work accordingly
- Plan, prioritise, and allocate jobs to workshop technicians
- Monitor job progress and ensure deadlines are met
- Prepare job cards, estimates, and invoices
- Handle any customer issues or complaints effectively
- Ensure compliance with health & safety and company procedures
- Maximise workshop efficiency and productivity
Requirements
- Proven experience as a Service Advisor, Workshop Controller, or similar role within a commercial vehicle or automotive environment
- Strong knowledge of HGV/LGV maintenance and repair processes
- Excellent organisational and multitasking skills
- Strong communication and customer service abilities
- Ability to work under pressure in a fast‑paced environment
- Good IT skills (job management systems, Microsoft Office, etc.)
- Full UK driving licence
Company Benefits
- 30 days holiday per annum, plus an extra holiday on your birthday (after a year's service)
- Enhanced company pension
- Flexible working hours (subject to availability)
- Staff discount on new and used cars via our Glenford dealership
- Bereavement leave
- On-site parking
- Company life assurance policy
- Health & wellbeing support
- Mortgage advice
- Referral programme: Colleagues can receive up to £1,000 for each successful technician referral
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Experienced Service Advisor / Controller: Motor Trade (Broxburn) employer: A M Phillip Trucktech Ltd.
AM Phillip Trucktech is a family-owned business with a rich 70-year history, dedicated to creating a supportive and rewarding work environment for its employees. Located in Broxburn, the company offers excellent benefits such as 30 days of holiday plus an extra day for your birthday, flexible working hours, and opportunities for professional growth within Scotland's leading commercial vehicle group. With a strong focus on employee wellbeing and a culture that prioritises both customers and colleagues, AM Phillip Trucktech stands out as an exceptional employer in the motor trade sector.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Service Advisor / Controller: Motor Trade (Broxburn)
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for opportunities. Sometimes, it's all about who you know, and a friendly chat can lead to a great job!
✨Tip Number 2
Prepare for those interviews! Research AM Phillip Trucktech and understand their values and services. When you walk in, show them you’re not just another candidate but someone who genuinely cares about their customers and colleagues.
✨Tip Number 3
Practice your customer service skills! Since you'll be the main point of contact, think of scenarios where you might need to handle complaints or queries. Role-playing with a friend can help you feel more confident when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Experienced Service Advisor / Controller: Motor Trade (Broxburn)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference and show us that you're a great fit for our team.
Tailor Your Experience:Make sure to highlight your relevant experience as a Service Advisor or Workshop Controller. We’re looking for specific examples of how you've handled customer enquiries and managed workshop operations. This helps us see how you can contribute to our success!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our family business!
How to prepare for a job interview at A M Phillip Trucktech Ltd.
✨Know Your Stuff
Make sure you brush up on your knowledge of HGV/LGV maintenance and repair processes. Being able to discuss these topics confidently will show that you’re not just a people person, but also someone who understands the technical side of the role.
✨Customer Service is Key
Prepare examples of how you've handled customer enquiries or complaints in the past. This role is all about being the main point of contact for customers, so demonstrating your strong communication skills and ability to manage service enquiries will be crucial.
✨Show Your Organisational Skills
Think of specific instances where you’ve had to plan, prioritise, and allocate tasks effectively. The interviewers will want to see that you can keep things running smoothly in a fast-paced environment, so come ready with examples that highlight your multitasking abilities.
✨Familiarise Yourself with the Company
Do a bit of research on AM Phillip Trucktech and their values. Understanding their commitment to being the best commercial vehicle group will help you align your answers with what they’re looking for, making you a more appealing candidate.
