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- Tasks: Assist customers at the service desk and manage vehicle bookings.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialists.
- Benefits: 30 days holiday, flexible hours, staff discounts, and health support.
- Why this job: Kickstart your career in a friendly, supportive environment with growth opportunities.
- Qualifications: NAT 5 Maths & English, strong communication skills, and a customer-focused attitude.
The predicted salary is between 800 - 1200 £ per month.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists. We currently have six depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
We’re looking for an enthusiastic and customer-focused individual to join our team at the service desk of our busy vehicle workshop, Monday - Friday shifts with rotational Saturday mornings. Branch is closed on Sundays.
The Role- Dealing with customer enquiries either in person or via the telephone.
- Booking in vehicles to the workshop and mobile service vans.
- Explaining the repair process as required.
- Obtaining order numbers from customers/lease companies when required.
- Selling additional products and services when required.
- Call handling and dealing with general enquiries.
We’re looking for someone with:
- NAT 5 Maths & English
- Excellent organisational and communication skills
- Customer-focused, hardworking, and trustworthy
- Willingness to learn
GCSE or equivalent (preferred)
Joining AM Phillip Trucktech Ltd as a Trainee gives you the chance to gain experience in a busy environment and lay the foundations for a successful and progressive career within the business well beyond the traineeship.
Benefits- 30 Days holiday per annum, plus an extra holiday on your birthday (after a year's service)
- Enhanced company pension
- Flexible working hours (subject to availability)
- Staff discount on new and used cars via our Glenford dealership
- Bereavement leave
- On-site parking
- Company life-assurance policy
- Health & wellbeing support
- Mortgage advice
- Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Trainee Service Administrator (Forfar) in Aberdeen employer: A M Phillip Trucktech Ltd.
Contact Detail:
A M Phillip Trucktech Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Service Administrator (Forfar) in Aberdeen
✨Tip Number 1
Get to know the company! Research AM Phillip Trucktech and understand their values and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is customer-focused, being able to articulate your thoughts clearly is key. Try role-playing common scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the automotive industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the AM Phillip Trucktech family.
We think you need these skills to ace Trainee Service Administrator (Forfar) in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We want to see how you can bring your enthusiasm and focus on customers to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're excited about the Trainee Service Administrator role and how you align with our values. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be dealing with customers and colleagues, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can handle enquiries like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at A M Phillip Trucktech Ltd.
✨Know the Company
Before your interview, take some time to research AM Phillip Trucktech. Understand their values, the brands they represent, and their commitment to customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Show Your Customer Focus
Since the role is all about dealing with customers, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your enthusiasm for the role.
✨Practice Common Questions
Anticipate common interview questions related to the role, such as how you would handle a difficult customer or manage multiple tasks at once. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or what a typical day looks like. It shows that you're engaged and eager to learn more about the company and the role.