Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers at the service desk and manage vehicle bookings.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialists.
- Benefits: 30 days holiday, flexible hours, staff discounts, and health support.
- Why this job: Be part of a friendly team in a brand new branch with growth opportunities.
- Qualifications: Experience in customer service and a passion for the motor trade.
- Other info: Enjoy a supportive work environment with approachable management.
The predicted salary is between 30000 - 42000 £ per year.
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech are a family business who have been trading for over 70 years and are Scotland's leading commercial vehicle specialists. We currently have seven depots and are the sole IVECO dealer group in Scotland. Additionally, we also represent Ford, Fiat and Maxus commercial vehicle franchises, whilst also offering a wide range of used vehicles.
We are currently recruiting for enthusiastic and customer-focused individuals to join our team at the service desk of our new branch in Dyce, Aberdeen. This is a brand new site, with easy access to the AWPR and with on-site parking. The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisation skills and someone up for a challenge.
THE ROLEThe ideal candidate will have previous experience working within a car or commercial vehicle workshop service desk and have a good understanding of the processes involved. Knowledge of our Data Management System CDK/Keyloop would also be an advantage but not essential as full training will be given. The role is mainly customer facing and involves:
- Handling customer enquiries either in person or via the telephone
- Booking in vehicles to the workshop and mobile service vans
- Explaining the repair process as required
- Obtaining order numbers from customers / lease companies when required
- 1link usage (previous experience preferred although not essential)
- Promoting additional products and services when required
- Call handling and dealing with general enquiries
- Previous experience as a Motor Trade service advisor or similar role.
- Exceptional customer service and communication skills.
- Team player and great interpersonal skills.
- A reliable and committed individual.
- Organised and able to multitask in a fast-paced working environment.
- Ability to work IT systems is a must.
- A valid driver's licence is preferred.
- 30 Days holiday per annum, plus an extra holiday on your birthday (after a year's service)
- Enhanced company pension
- Flexible working hours (subject to availability)
- Staff discount on new and used cars via our Glenford dealership
- Bereavement leave
- On-site parking
- Company life-assurance policy
- Health & wellbeing support
- Mortgage advice
- Referral programme: Colleagues can receive up to £1,000 for each successful technician referral!
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available.
Service Advisors (Dyce) in Aberdeen employer: A M Phillip Trucktech Ltd.
Contact Detail:
A M Phillip Trucktech Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisors (Dyce) in Aberdeen
✨Tip Number 1
Get to know the company! Research AM Phillip Trucktech and their values. When you walk into that interview, show them you understand their commitment to customers and colleagues. It’ll make you stand out as someone who truly cares about being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about handling enquiries and providing top-notch service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Be ready to showcase your organisational skills. The job requires multitasking in a fast-paced environment, so prepare to discuss how you manage your time and keep everything on track. Maybe even bring a little planner or notes to show you mean business!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the AM Phillip Trucktech family. Let’s get you that interview!
We think you need these skills to ace Service Advisors (Dyce) in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles you've had in the motor trade. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at AM Phillip Trucktech. Share specific examples of how you’ve handled customer enquiries or worked in a fast-paced environment.
Show Off Your Organisational Skills: Since the role involves multitasking and managing various customer requests, make sure to mention any experiences that demonstrate your organisational abilities. We love seeing candidates who can juggle tasks efficiently!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, we can’t wait to hear from you!
How to prepare for a job interview at A M Phillip Trucktech Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research AM Phillip Trucktech. Understand their values, history, and what makes them the leading commercial vehicle specialists in Scotland. This will not only impress your interviewers but also help you align your answers with their company culture.
✨Showcase Your Customer Service Skills
Since the role is customer-facing, be prepared to discuss your previous experiences in customer service. Think of specific examples where you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your enthusiasm and ability to handle customer enquiries effectively.
✨Prepare for Role-Specific Questions
Expect questions related to the service desk environment, such as handling bookings and explaining repair processes. Brush up on any relevant terminology and processes, especially if you have experience with systems like CDK/Keyloop. If you don’t, be honest about your willingness to learn.
✨Demonstrate Your Organisational Skills
The job requires multitasking in a fast-paced environment, so be ready to share how you manage your time and stay organised. You could mention tools or methods you use to keep track of tasks, or provide examples of how you've successfully juggled multiple responsibilities in the past.
