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For Companies At a Glance
- Tasks: Assist customers with enquiries and book vehicles into our busy workshop.
- Company: Join AM Phillip Trucktech, Scotland's leading commercial vehicle specialist with over 70 years of experience.
- Benefits: Enjoy 30 days holiday, flexible hours, staff discounts, and health support.
- Why this job: Be part of a family business that values its people and offers real career growth.
- Qualifications: Experience in customer service and a passion for the motor trade are essential.
- Other info: Dynamic team environment with opportunities for personal and professional development.
The predicted salary is between 24000 - 36000 Ā£ per year.
About Our Company
Our customers and colleagues are our priority. It is our aim to be the best commercial vehicle group for customers to do business with and the best place for colleagues to work. AM Phillip Trucktech is a family business that has been trading for over 70 years and is Scotland's leading commercial vehicle specialist. We currently have six depots and are the sole IVECO dealer group in Scotland, while also representing Ford, Fiat and Maxus commercial vehicle franchises and offering a wide range of used vehicles.
Job Opportunity
We are currently recruiting an enthusiastic and customerāfocused individual to join our team at the service desk of our busy vehicle workshop in Muiryfaulds, Forfar. The ideal candidate will have experience in a similar role, ideally within a commercial vehicle environment. Good organisational skills and a willingness to take on a challenge are required.
Responsibilities
- Dealing with customer enquiries either in person or via the telephone
- Booking vehicles into the workshop and mobile service vans
- Explaining the repair process as required
- Obtaining order numbers from customers or lease companies when required
- Using 1link (previous experience preferred although not essential)
- Promoting additional products and services when required
- Call handling and dealing with general enquiries
Key Skills
- Previous experience as a Motor Trade service advisor or similar role.
- Exceptional customer service and communication skills.
- Team player and great interpersonal skills.
- Reliable and committed individual.
- Organised and able to multitask in a fastāpaced working environment.
- Ability to work IT systems is a must.
- Valid driver's licence is preferred.
Company Benefits
- 30 days holiday per annum, plus an extra holiday on your birthday after a year's service
- Enhanced company pension
- Flexible working hours (subject to availability)
- Staff discount on new and used cars via our Glenford dealership
- Bereavement leave
- Onāsite parking
- Company lifeāassurance policy
- Health & wellbeing support
- Mortgage advice
- Referral programme: colleagues can receive up to Ā£1,000 for each successful technician referral!
Application
To apply for this fantastic opportunity and join our team, you must be eligible to work in the UK and be a resident. Please do not apply if you are not eligible to work in the UK. Please note that sponsorships are not available. Upload your CV and covering letter below.
Service Advisor (Forfar) in Aberdeen employer: A M Phillip Trucktech Ltd.
Contact Detail:
A M Phillip Trucktech Ltd. Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Service Advisor (Forfar) in Aberdeen
āØTip Number 1
Get to know the company! Research AM Phillip Trucktech and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
āØTip Number 2
Practice your customer service skills! Since the role is all about dealing with customers, think of scenarios where you can demonstrate your exceptional communication and problem-solving abilities. Role-playing with a friend can be super helpful!
āØTip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral, which is always a bonus!
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets noticed. Plus, it shows youāre serious about joining our fantastic team at AM Phillip Trucktech!
We think you need these skills to ace Service Advisor (Forfar) in Aberdeen
Some tips for your application š«”
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles you've had in the motor trade. We want to see how your skills match what we're looking for, so donāt be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team at AM Phillip Trucktech. Share specific examples of how your past experiences make you a great fit for the Service Advisor role.
Show Off Your Organisational Skills: Since the role requires multitasking in a busy environment, mention any tools or methods you use to stay organised. Whether it's managing schedules or handling customer enquiries, we want to know how you keep everything running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the easiest way for us to receive your application and ensures youāre considered for this fantastic opportunity. Plus, it shows youāre keen to join our family business!
How to prepare for a job interview at A M Phillip Trucktech Ltd.
āØKnow the Company Inside Out
Before your interview, take some time to research AM Phillip Trucktech. Understand their history, values, and what makes them the leading commercial vehicle specialist in Scotland. This will not only impress your interviewers but also help you tailor your answers to align with their company culture.
āØShowcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Be ready to discuss how you can contribute to creating a positive experience for customers at the service desk.
āØDemonstrate Organisational Skills
In a fast-paced environment like a vehicle workshop, being organised is crucial. Think of specific instances where you managed multiple tasks effectively. Highlight your ability to book vehicles into the workshop while handling customer calls, showing that you can multitask under pressure.
āØFamiliarise Yourself with IT Systems
While previous experience with 1link is preferred, itās important to show your willingness to learn new systems. Brush up on any relevant IT skills and be prepared to discuss how you adapt to new technologies. This will reassure your potential employer that you can handle the technical aspects of the role.
