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- Tasks: Coordinate the robotic lawnmower team and manage daily operations.
- Company: Join Gammies Groundcare, a leader in horticultural and agricultural machinery with over 50 years of experience.
- Benefits: Enjoy perks like a company pension, enhanced holiday pay, and health & wellbeing support.
- Why this job: Be part of an innovative team in a growing field with opportunities for learning and development.
- Qualifications: Must be organised, communicative, and have experience in administration or customer-facing roles.
- Other info: No prior knowledge of robotic lawnmowers needed; training will be provided.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Gammies Groundcare Forfar (Part of A. M. Phillip) is recruiting for a Team Coordinator
Job type: Full time
Schedule: Monday – Friday & Every second Saturday on (Saturday hours 8:00 – 12:00)
We are seeking a team coordinator to join our growing robotic lawnmower team at our depot in Forfar. This is an excellent opportunity to step into a new role and join a growing area of our business. This role oversees the daily activities and scheduling for robotic lawnmower team members within both our sales and service sides of the business.
The Role
Areas of responsibility:
- Coordinating the robotic lawnmower team by developing appropriate weekly schedules, taking into account the location of sites, travelling time and each staff member’s availability.
- Liaising with customers regarding installation, repair and site visit schedules and providing pre- and follow-up contact.
- Liaising with fellow departments in the depot and ensuring scheduling is coordinated with other departmental efforts, and providing communication across departments.
- Manage day-to-day operations, including incoming robotic lawnmower enquiries and queries, either via telephone or email.
- Keeping up to date with robotic information from manufacturers and ensuring this is communicated within your team.
- Management of staff within the team, leading weekly meetings to discuss performance, current workload and the following week’s schedule.
- Proofread and check documents to ensure that customer information is kept up-to-date and stored correctly.
- Develop and administer service letters, reminders, and deal with any queries regarding annual servicing of robotic lawnmowers.
- Provide assistance or direct customers to appropriate information points for robotic lawnmowers.
- Instruct customers on basic operational functions over the phone or online.
- Any other duties as required.
Please note that this is a new field of business. Maintenance and technical knowledge of robotic lawnmowers is not required for applicants, and training regarding robotic lawnmower maintenance, processes and our computer system (IBCOS) will be provided.
The person
This role is depot-based at Gammies Groundcare in Forfar and will work alongside our Service and Depot Manager. Candidates for this role must be
- Highly organised with excellent communication and interpersonal skills
- Have previous experience in administration, coordination or in a customer-facing role.
- Computer literate with experience working with Microsoft packages.
- Detail-focused and able to efficiently manage multiple priorities
- Professional and adaptable with strong problem-solving skills.
- Willingness to learn and build up knowledge to understand the operation and maintenance of robotic lawnmowers.
Desirable but not essential:
- Previous experience within the lawn and garden or Groundcare industry.
The Company
At Gammies, we have over 50 years of knowledge and experience supplying products and services to our customers. We specialise in supplying Horticultural and Agricultural Machinery, Spare Parts, Accessories and Service to fulfil our customers’ requirements. Giving advice and making sure you have the right machine for the task you require is our prime aim, and should a visit to our premises be required to do this, “No Problem”.
All the equipment we supply is fully assembled and on handover to our customer, we advise and instruct on the correct use and maintenance. We are always available post-sale to help with any queries you may have.
After-sales support is a major part of our commitment. Our staff are trained by the manufacturers of the equipment we supply. So, when you require service and support from us, you can expect the very best advice and support available.
Our reputation is built on quality, excellent service, friendly staff, good value and a clear goal to support our customers.
Company Benefits include:
- Company pension
- Onsite/free parking
- Life insurance
- Health & Wellbeing support (Access to GP)
- Enhanced Holiday Pay
- Birthday as an additional Holiday (after 1 year of service)
Job Role
Full Name
Email Address
Contact Number
Application Statement
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Finalist
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Team Coordinator (Robotics) employer: A.M.Phillip Ltd.
Contact Detail:
A.M.Phillip Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Coordinator (Robotics)
✨Tip Number 1
Familiarise yourself with the basics of robotic lawnmowers. Even though you don't need technical knowledge, understanding how they work will help you communicate effectively with both customers and your team.
✨Tip Number 2
Highlight your organisational skills during any discussions or interviews. Being able to manage schedules and coordinate between departments is crucial for this role, so be ready to share examples from your past experiences.
✨Tip Number 3
Showcase your customer service experience. Since liaising with customers is a big part of the job, emphasise any previous roles where you've successfully handled customer queries or provided support.
✨Tip Number 4
Be prepared to discuss your adaptability and problem-solving skills. This role may involve unexpected challenges, so sharing instances where you've successfully navigated similar situations can set you apart.
We think you need these skills to ace Team Coordinator (Robotics)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, coordination, or customer-facing roles. Emphasise your organisational skills and any previous experience that aligns with the responsibilities of a Team Coordinator.
Craft a Strong Application Statement: In your application statement, express your enthusiasm for the role and the robotic lawnmower industry. Mention your willingness to learn and adapt, as well as how your skills can contribute to the team at Gammies Groundcare.
Highlight Communication Skills: Since the role involves liaising with customers and coordinating with various departments, be sure to showcase your excellent communication and interpersonal skills in both your CV and application statement.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and application statement. Ensure there are no spelling or grammatical errors, and that all information is accurate and up-to-date.
How to prepare for a job interview at A.M.Phillip Ltd.
✨Show Your Organisational Skills
As a Team Coordinator, you'll need to demonstrate your ability to manage schedules and priorities. Be prepared to discuss specific examples from your past experiences where you successfully coordinated tasks or managed multiple responsibilities.
✨Communicate Effectively
Excellent communication is key in this role. During the interview, practice clear and concise communication. You might be asked how you would handle customer queries or liaise with team members, so think of scenarios where you've excelled in these areas.
✨Demonstrate Adaptability
This position requires someone who can adapt to new challenges, especially since it's a new field for the company. Share instances where you've had to learn quickly or adjust to changes in your work environment, showcasing your willingness to grow.
✨Research the Company and Industry
Familiarise yourself with Gammies Groundcare and the robotic lawnmower industry. Understanding their products and services will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
