At a Glance
- Tasks: Lead the Aftersales department, driving customer satisfaction and revenue growth.
- Company: Join AMP Automation, a dynamic engineering and automation solutions company.
- Benefits: Competitive salary, bonus scheme, and a supportive work environment.
- Other info: Opportunity to influence the direction of the Aftersales department.
- Why this job: Make a real impact in a growing company with innovative automation solutions.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 35000 - 45000 £ per year.
About AMP Automation
AMP Automation is a dynamic and growing engineering and automation solutions company based in Gainsborough, Lincolnshire. We design and deliver innovative automation systems that help our clients improve efficiency, productivity, and performance across a range of industries. As we continue to expand, we are seeking an experienced and commercially driven Service Manager to lead our Aftersales department and deliver an exceptional post‑sale experience to our customers.
Role Overview
This is an office‑based role for a motivated and well‑rounded manager who combines strong leadership skills with a proactive, sales‑minded approach. As Service Manager, you will take full ownership of the Aftersales department — overseeing spare parts, service, repairs, and customer service operations — while driving revenue growth through proactive customer engagement, service contract development, and strategic selling initiatives.
Key Responsibilities
- Departmental Leadership & Management: Supervise day‑to‑day operations across the Spares and Service department, ensuring team objectives and sales goals are consistently met. Lead, motivate, and develop the aftersales team, conducting regular appraisals and performance reviews to identify training needs and opportunities for growth.
- Aftersales Revenue & Business Development: Proactively sell spare parts, service contracts, and support packages through regular and structured customer contact, including cold calling and follow‑up outreach. Set up and manage service contracts with new and existing customers, maximizing recurring revenue opportunities. Chase and convert outstanding quotes in a timely and professional manner to maximise win rates.
- Spares & Parts Management: Ensure all spare parts enquiries are quoted accurately and in a timely manner. Monitor delivery times for spares orders, liaising with the production team to ensure on‑time fulfilment. Maintain and update spare parts price lists on the MRP system, assessing costs to manufacture and source parts and components.
- Customer Service & Satisfaction: Create and maintain effective customer service procedures, policies, and standards to ensure a consistent and timely response to all customer enquiries. Handle customer complaints and concerns quickly and professionally, protecting customer relationships and encouraging repeat business.
- Administration & Systems: Manage and update invoices, process new orders, and maintain accurate inventory records. Develop a strong working knowledge of the MRP systems in use and ensure data accuracy across all departmental records.
Skills & Experience
Essential:
- Proven experience in a service, aftersales, or customer services management role.
- Strong commercial and sales‑minded approach with the ability to identify and drive revenue from within an existing customer base.
- Confident communicator with the ability to cold call, chase quotes, and engage customers proactively.
- Excellent leadership skills with experience managing, developing, and appraising a team.
- Confidence, patience, tact, and diplomacy when handling difficult situations or customer complaints.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Computer literate and proficient in Microsoft Word, Excel, and PowerPoint.
- Ability to work under pressure and maintain high standards in a fast‑paced environment.
- Strong creative thinking and problem‑solving skills.
Desirable:
- Industry knowledge within engineering, automation, or manufacturing.
- Familiarity with CRM and MRP systems.
- Experience developing aftersales strategies, service contract offerings, or customer retention programmes.
What We Offer
- Competitive salary, commensurate with experience.
- Bonus Scheme.
- A role with genuine influence over the direction of the Aftersales department.
- A supportive and collaborative working environment.
How to Apply
If you are an experienced aftersales professional with strong leadership skills and a proactive commercial mindset, we would love to hear from you. Please send your CV and a brief covering letter outlining your relevant experience and why you are interested in this role to AMP Automation, Gainsborough, Lincolnshire.
Service Manager employer: A M P Rose
AMP Automation is an exceptional employer located in Gainsborough, Lincolnshire, offering a dynamic work environment where innovation thrives. As a Service Manager, you will benefit from a competitive salary, a bonus scheme, and the opportunity to influence the direction of the Aftersales department while working in a supportive and collaborative culture that prioritises employee growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and automation sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Service Manager role!
✨Tip Number 2
Prepare for interviews by researching AMP Automation thoroughly. Understand their products, services, and company culture. This will help you tailor your responses and show them you’re genuinely interested in leading their Aftersales department.
✨Tip Number 3
Practice your cold calling skills! Since the role involves proactive customer engagement, being comfortable with reaching out to potential clients is key. Role-play with a friend or record yourself to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the AMP Automation team and ready to take on the challenges of the Service Manager role.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your leadership abilities and any relevant aftersales experience to show us you're the right fit for the Service Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background aligns with our needs. Be sure to mention your proactive approach and any specific achievements in aftersales management.
Showcase Your Sales Mindset:Since we're looking for someone with a strong commercial focus, make sure to include examples of how you've driven revenue growth in previous roles. We want to see your ability to engage customers and develop service contracts!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at A M P Rose
✨Know Your Stuff
Before the interview, make sure you understand AMP Automation's services and products inside out. Familiarise yourself with their approach to automation solutions and think about how your experience aligns with their goals. This will help you demonstrate your genuine interest in the company and the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve conducted appraisals or handled difficult customer complaints, and be ready to discuss these during the interview.
✨Be Proactive About Sales
Since the role involves driving revenue growth, come prepared with ideas on how you would engage customers and develop service contracts. Share any successful strategies you've used in previous roles to boost sales or improve customer satisfaction, as this will show your proactive mindset.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their current challenges in the Aftersales department or how they measure success in customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
