At a Glance
- Tasks: Lead the Aftersales department, driving customer satisfaction and revenue growth.
- Company: Dynamic engineering and automation solutions company based in Gainsborough.
- Benefits: Competitive salary, bonus scheme, and a supportive work environment.
- Other info: Join a collaborative team and influence the future of our Aftersales department.
- Why this job: Make a real impact in a growing company with leadership opportunities.
- Qualifications: Experience in service management and strong leadership skills required.
The predicted salary is between 45000 - 45000 £ per year.
About AMP Automation
AMP Automation is a dynamic and growing engineering and automation solutions company based in Gainsborough, Lincolnshire. We design and deliver innovative automation systems that help our clients improve efficiency, productivity, and performance across a range of industries. As we continue to expand, we are seeking an experienced and commercially driven Service Manager to lead our Aftersales department and deliver an exceptional post-sale experience to our customers.
Role Overview
This is an office-based role for a motivated and well-rounded manager who combines strong leadership skills with a proactive, sales-minded approach. As Service Manager, you will take full ownership of the Aftersales department — overseeing spare parts, service, repairs, and customer service operations — while driving revenue growth through proactive customer engagement, service contract development, and strategic selling initiatives.
Key Responsibilities
- Departmental Leadership & Management
- Supervise day-to-day operations across the Spares and Service department, ensuring team objectives and sales goals are consistently met.
- Lead, motivate, and develop the aftersales team, conducting regular appraisals and performance reviews to identify training needs and opportunities for growth.
- Aftersales Revenue & Business Development
- Proactively sell spare parts, service contracts, and support packages through regular and structured customer contact, including cold calling and follow-up outreach.
- Set up and manage service contracts with new and existing customers, maximising recurring revenue opportunities.
- Chase and convert outstanding quotes in a timely and professional manner to maximise win rates.
- Spares & Parts Management
- Ensure all spare parts enquiries are quoted accurately and in a timely manner.
- Monitor delivery times for spares orders, liaising with the production team to ensure on-time fulfilment.
- Maintain and update spare parts price lists on the MRP system, assessing costs to manufacture and source parts and components.
- Customer Service & Satisfaction
- Create and maintain effective customer service procedures, policies, and standards to ensure a consistent and timely response to all customer enquiries.
- Handle customer complaints and concerns quickly and professionally, protecting customer relationships and encouraging repeat business.
- Administration & Systems
- Manage and update invoices, process new orders, and maintain accurate inventory records.
- Develop a strong working knowledge of the MRP systems in use and ensure data accuracy across all departmental records.
Skills & Experience
Essential
- Proven experience in a service, aftersales, or customer services management role.
- Strong commercial and sales-minded approach with the ability to identify and drive revenue from within an existing customer base.
- Confident communicator with the ability to cold call, chase quotes, and engage customers proactively.
- Excellent leadership skills with experience managing, developing, and appraising a team.
- Confidence, patience, tact, and diplomacy when handling difficult situations or customer complaints.
- Strong organisational skills with the ability to manage multiple priorities simultaneously.
- Computer literate and proficient in Microsoft Word, Excel, and PowerPoint.
- Ability to work under pressure and maintain high standards in a fast-paced environment.
- Strong creative thinking and problem-solving skills.
Desirable
- Industry knowledge within engineering, automation, or manufacturing.
- Familiarity with CRM and MRP systems.
- Experience developing aftersales strategies, service contract offerings, or customer retention programmes.
What We Offer
- Competitive salary, commensurate with experience.
- Bonus Scheme.
- A role with genuine influence over the direction of the Aftersales department.
- A supportive and collaborative working environment.
How to Apply
If you are an experienced aftersales professional with strong leadership skills and a proactive commercial mindset, we would love to hear from you. Please send your CV and a brief covering letter outlining your relevant experience and why you are interested in this role to: AMP Automation | Gainsborough, Lincolnshire.
Full JD on request.
Service Manager in Gainsborough employer: A M P Rose
AMP Automation is an exceptional employer that fosters a supportive and collaborative work culture in Gainsborough, Lincolnshire. As a Service Manager, you will have the opportunity to lead a dynamic team while driving revenue growth and enhancing customer satisfaction, all within a company that values employee development and offers competitive salaries along with a bonus scheme. Join us to make a meaningful impact in the engineering and automation sector, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Gainsborough
✨Tip Number 1
Get to know the company inside out! Research AMP Automation's projects and values so you can speak their language during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and expectations. Plus, it might just give you a leg up in the application process!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the role of Service Manager and be ready to share specific examples of your leadership and sales successes.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Service Manager in Gainsborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Manager role. Highlight your experience in aftersales and customer service management, and don’t forget to showcase your leadership skills. We want to see how you can drive revenue and lead a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs at AMP Automation. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Show Off Your Sales Mindset:Since this role requires a proactive, sales-minded approach, make sure to include examples of how you've successfully driven revenue in previous positions. We love seeing candidates who can think creatively about business development!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at A M P Rose
✨Know Your Stuff
Before the interview, make sure you thoroughly understand AMP Automation's services and products. Familiarise yourself with their approach to automation solutions and think about how your experience aligns with their goals. This will help you demonstrate your genuine interest in the company and the role.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed teams in the past. Be ready to discuss specific situations where your leadership made a difference, especially in aftersales or customer service contexts.
✨Be Proactive in Sales Discussions
Since the role involves driving revenue growth, come prepared with ideas on how you would engage customers and develop service contracts. Think about strategies you've used before to convert quotes or enhance customer relationships, and be ready to share these insights during the interview.
✨Prepare for Customer Scenarios
Expect questions about handling difficult customer situations. Think of examples where you've successfully resolved complaints or improved customer satisfaction. Highlight your patience and problem-solving skills, as these are crucial for maintaining strong customer relationships.
