Trade Store Assistant
Location: Portsmouth
Salary: Up to £30,000 DOE
Hours: full-time
Are you a customer-focused individual with strong communication skills and a proactive approach to sales?
We are looking for a Trade Store Assistant to join a busy and growing business based in Portsmouth. This is a varied, hands-on role where you will be responsible for providing excellent customer service, supporting the day-to-day running of the trade store and warehouse, and helping to drive sales.
This would suit someone who enjoys working with customers, is happy getting involved in a busy warehouse and trade counter environment, and has the confidence to proactively contact customers to identify sales opportunities.
As a Trade Store Assistant, you will be responsible for:
- Providing excellent customer service both face-to-face and over the telephone
- Serving customers at the trade counter and processing cash and card transactions accurately
- Picking and preparing customer orders and collections
- Maintaining a well-stocked, organised and professional trade counter
- Supporting the day-to-day operation of the trade store and warehouse
- Checking deliveries and stock transfers and booking stock onto the system accuratelyPutting stock away and maintaining accurate stock control
- Maintaining high standards of housekeeping across the trade store and warehouse
- Making proactive outbound calls to existing and prospective customers to identify sales opportunities
- Supporting local sales initiatives, promotions and customer engagement activities
- Ensuring all Health & Safety procedures are followed at all times
- Completing relevant paperwork and system transactions accurately
To be successful in this role, you will ideally have:
- Previous customer service experience, ideally within a trade, retail, warehouse or similar environment
- Strong communication and interpersonal skills
- Confidence in speaking to customers both face-to-face and over the phone
- A proactive approach to sales, including making outbound calls and identifying opportunities
- The ability to build strong and lasting customer relationships
- Good IT skills and confidence using stock and sales systems
- A strong team-focused approach
- Good organisation and attention to detail
- Awareness of safe handling and Health & Safety procedures
- A self-motivated attitude with the ability to work independently when required
- A full UK driving licence.
A Counterbalance Forklift Licence would also be desirable, although this is not essential.
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