At a Glance
- Tasks: Be the friendly face of customer service, helping clients with queries and updates.
- Company: Join a dynamic team in Portsmouth focused on delivering excellent customer experiences.
- Benefits: Earn £13.00 per hour with flexible hours and a supportive work environment.
- Other info: Temporary role with potential for growth and immediate start available.
- Why this job: Perfect for those who love interacting with people and thrive in a busy setting.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 13 - 13 £ per hour.
We are currently recruiting for a Customer Service Advisor to join a busy site in Portsmouth on a temporary basis. This is a customer-focused role where you will be the first point of contact for customers, providing regular updates, answering queries and helping to ensure customers receive a smooth and professional service throughout the process. The role would suit someone who enjoys dealing with people, is confident communicating face-to-face and over the phone, and is comfortable working in a busy environment where there are multiple priorities to manage.
Key Responsibilities
- Act as the main point of contact for customers throughout the process
- Deal with customers face-to-face, over the phone and via email
- Provide regular updates and keep customers informed of progress
- Answer customer queries and resolve concerns professionally
- Manage customer expectations around timescales and appointments
- Book jobs and appointments into the relevant systems
- Follow up and chase outstanding information where required
- Liaise with customers and internal teams to ensure everything runs smoothly
- Arrange vehicle collections and deliveries where required
- Coordinate courtesy vehicles for customers when necessary
- Assist with vehicle handovers and ensure customers receive a professional service
- Escalate any issues or complaints appropriately
About You
We are looking for someone with strong customer service and communication skills who is confident dealing with customers face-to-face. You will ideally have experience in a customer-facing environment, such as customer service, reception, administration, automotive, hospitality, retail or a similar role. You should be:
- Friendly, approachable and professional
- Confident communicating with customers
- Organised and able to manage multiple tasks
- Comfortable working in a busy environment
- Proactive when it comes to chasing and following up
- Able to remain calm when dealing with customer queries or concerns
- A good team player with a positive attitude
Temporary Role
This is a temporary position, with an immediate start preferred. The assignment is expected to run until approximately the end of September, although the exact duration will depend on business requirements. If you are available immediately or at short notice and are looking for a customer-focused temporary opportunity, we would love to hear from you.
Customer Service – PO in Portsmouth employer: A long standing partner
Join a dynamic team in Chandlers Ford where your skills as a Forklift Driver and Equipment Tester will be valued and nurtured. Our supportive work culture promotes teamwork and offers ample opportunities for professional growth, alongside competitive overtime pay. With a focus on employee well-being and development, we ensure that every member feels empowered and engaged in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service – PO in Portsmouth
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like A long standing partner.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like A long standing partner. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service – PO in Portsmouth
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to A long standing partner.
How to prepare for a job interview at A long standing partner
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in A long standing partner's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services A long standing partner offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
