At a Glance
- Tasks: Make outbound calls, provide updates, and manage customer expectations.
- Company: Join a busy customer-focused team in East Grinstead.
- Benefits: Earn £12.71 per hour with a temporary role for up to 3 months.
- Other info: Work Monday to Friday, 9:00am – 5:00pm with potential for growth.
- Why this job: Perfect for those who love talking to people and solving problems.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 12.71 - 12.71 £ per hour.
Customer Service
Location
East Grinstead
Salary
£12.71 per hour
Job Type
Temporary – up to 3 months
Hours
- Monday to Friday, 9:00am – 5:00pm (37.5 hours per week)
- Interview & Start Date
Due to the urgent nature of the requirement, shortlisted candidates will be invited to an interview on Friday 21st August
, with successful candidates potentially starting Tuesday 25th August.
We are currently recruiting for 3 Temporary Customer Service Agents to join a busy customer-focused team based in East Grinstead.
This is a great opportunity for someone with a confident telephone manner who enjoys speaking with customers, providing updates and keeping people informed.
You will be making a high volume of outbound calls, so excellent communication skills and a calm, professional approach are essential.
Key responsibilities will include
- Making regular outbound calls to customers and providing clear, professional updates.
- Gathering accurate information from internal teams regarding progress, timescales, outstanding requirements and potential delays.
- Managing customer expectations and explaining information clearly and sensitively.
- Handling customer queries and ensuring appropriate follow-up.
- Identifying potential complaints or dissatisfaction and escalating these appropriately.
- Accurately recording all calls, conversations, actions and agreed follow-ups on internal systems.
- Building positive working relationships with operational teams and colleagues.
- Managing a busy workload while maintaining a high level of accuracy and customer service.
We are looking for candidates who have
- Previous experience in customer service, contact centre, call handling, service adviser or another telephone-based role.
- A confident, professional and friendly telephone manner.
- Excellent listening and questioning skills.
- The ability to explain information clearly and manage potentially difficult conversations.
- Strong written accuracy and attention to detail.
- Good organisational and time-management skills.
- The ability to remain calm and professional when dealing with delays, uncertainty or customer concerns.
- Good IT skills and confidence using Microsoft Office and customer management systems.
- A proactive, reliable and solutions-focused approach.
We are looking to meet with a number of suitable candidates, with 3 positions available.
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Customer Service employer: A long standing partner
Join a dynamic team in Chandlers Ford where your skills as a Forklift Driver and Equipment Tester will be valued and nurtured. Our supportive work culture promotes teamwork and offers ample opportunities for professional growth, alongside competitive overtime pay. With a focus on employee well-being and development, we ensure that every member feels empowered and engaged in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like A long standing partner.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like A long standing partner. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to A long standing partner.
How to prepare for a job interview at A long standing partner
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in A long standing partner's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services A long standing partner offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
