Technical Support Manager
Midlands, and surrounding
Full-time, permanent
Our client is a well-established and highly regarded competitor within the Fire & Security industry. As part of their continued growth, they have launched a dedicated training academy and are now seeking an experienced Technical Support Manager to oversee the training, development, upskilling and auditing of both academy trainees and existing engineers.
The successful candidate must have extensive experience as a Fire & Security Engineer, along with a strong technical knowledge of fire and security systems
MUST BE WILLING TO:
- Stay away 1 week a month for classroom based training
- Happy travelling across the Midlands and surrounding
Your responsibilities as a Technical Support Manager:
- Provide exceptional training to trainee engineers
- Assess and train technicians in line with the British Standards
- Communicate effectively with trainees and their mentors
- Maintain the performance records of all technicians in the programme
- Conduct probationary review meetings, training path sign off and regular time on site to deliver both constructive and positive feedback
- Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department
- Constantly reinforce good practices around relevant standards and practices to discipline
- To be accountable for you teams' performance and monitor revenue during trainee loan working
- Managing the booking of Rooms, hotels and any other facilities needed during academy classroom training
- Engaging, supporting, and managing employees in line with company policies and procedures to promote high productivity and growth within your department
- Support the wider business with employee relations and people management
Competitive salary, and company van included as well as lots of other great benefits
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Technical Support Manager – Fire & Security in Birmingham employer: A long standing partner
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