At a Glance
- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury retail environment.
- Company: Join the prestigious Harrods team, known for excellence and luxury.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic team culture with opportunities to learn and grow within the brand.
- Why this job: Be a brand ambassador and make a real impact in a vibrant boutique atmosphere.
- Qualifications: Experience in retail sales and a passion for luxury products.
The predicted salary is between 30000 - 40000 £ per year.
HOW WILL YOU MAKE AN IMPACT?
The mission of the Senior Watch Advisor is to provide an excellent customer experience.
Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objective, while managing all steps of the sales process and offer an exclusive customer service in line with brand guidelines.
- SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
- Maximize profit while controlling & minimizing costs
- Regularly analyze and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- BRAND AMBASSADORSHIP
- Ensure Excellency within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandizing concepts.
- CUSTOMER & CRM RELATED ACTIVITIES
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate of regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
- STORE OPERATIONS MANAGEMENT
- Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensuring a proper maintenance of all boutique timepieces when necessary: organize changing of straps polishing, servicing, etc.
- Represent boutique management during their absence.
- FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Mastering dealing with credit card transaction of considerable amounts, Cash Register, etc.
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
- Proper and accurate networking among the competition, especially with neighbouring boutiques.
- TEAM WORK
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behavior, in line with company policy and boutique guidelines
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
- Proactively support in onboarding process of new boutique members
- Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- Interview with the Boutique Director.
- Interview with the Retail Director for France and UK.
- #J-18808-Ljbffr
Senior Watch Advisor - Harrods employer: A. Lange & Söhne
As a Senior Watch Advisor at Harrods, you will be part of a prestigious team dedicated to delivering exceptional customer experiences in a luxurious retail environment. The company fosters a vibrant work culture that encourages personal growth and development, offering extensive training and opportunities to engage with high-profile clients. With a commitment to excellence and a focus on brand ambassadorship, Harrods provides a unique platform for you to thrive in your career while enjoying the benefits of working in one of the world's most iconic retail locations.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Watch Advisor - Harrods
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like A. Lange & Söhne, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like A. Lange & Söhne!
We think you need these skills to ace Senior Watch Advisor - Harrods
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at A. Lange & Söhne, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at A. Lange & Söhne and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show A. Lange & Söhne that you’re ready to jump in and contribute right away!
How to prepare for a job interview at A. Lange & Söhne
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
