At a Glance
- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury retail environment.
- Company: Join the prestigious Harrods team, known for excellence and luxury.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic team atmosphere with opportunities for career advancement.
- Why this job: Be a brand ambassador and make a real impact in the world of luxury watches.
- Qualifications: Experience in retail sales and a passion for luxury products.
The predicted salary is between 30000 - 40000 € per year.
HOW WILL YOU MAKE AN IMPACT? The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and retail and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objectives, while managing all steps of the sales process and offering exclusive customer service in line with brand guidelines.
Key Responsibilities
- SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
- Maximise profit while controlling & minimising costs.
- Regularly analyse and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organise private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- BRAND AMBASSADORSHIP
- Ensure Excellency within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- CUSTOMER & CRM RELATED ACTIVITIES
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints and immediately report to Assistant/Boutique Manager brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
- STORE OPERATIONS MANAGEMENT
- Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensuring a proper maintenance of all boutique timepieces when necessary: organise changing of straps polishing, servicing, etc.
- Represent boutique management during their absence.
- FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Mastering dealing with credit card transactions of considerable amounts, Cash Register, etc.
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
- Proper and accurate networking among the competition, especially with neighbouring boutiques.
- TEAM WORK
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behaviour, in line with company policy and boutique guidelines.
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
- Proactively support in onboarding process of new boutique members.
Your Journey With Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:
- 1st Stage – After your application has been selected, our recruitment team will reach out to you within 2 weeks to conduct an introductory call.
- 2nd Stage – Interview with the Boutique Director.
- 3rd Stage – Interview with the Retail Director for France and UK.
Senior Watch Advisor, Harrods employer: A. Lange & Söhne
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration among our team members. As a Senior Watch Advisor, you will not only have the opportunity to excel in a prestigious retail environment but also benefit from ongoing training and development, ensuring your professional growth while delivering unparalleled customer service to our esteemed clientele. Join us in a location renowned for luxury and excellence, where your contributions will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Watch Advisor, Harrods
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Harrods and their watch offerings. This way, you can show off your knowledge and passion for the products, making you stand out as a true brand ambassador.
✨Tip Number 2
Practice your sales pitch! Think about how you would approach a VIP client and what unique selling points you'd highlight. Role-playing with a friend can help you refine your approach and boost your confidence.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the boutique culture and expectations. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged in the process.
We think you need these skills to ace Senior Watch Advisor, Harrods
Some tips for your application 🫡
Show Your Passion for Watches:When writing your application, let your love for watches shine through! Share any personal experiences or knowledge about the brands and products that excite you. We want to see that you're not just looking for a job, but that you're genuinely enthusiastic about being a part of our team.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills align with the Senior Watch Advisor role. Use keywords from the job description to demonstrate that you understand what we're looking for. This shows us that you've done your homework and are serious about joining our team.
Be Professional Yet Approachable:While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well. We want to see that you can communicate effectively, as this is key in providing excellent customer service.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures that your application is processed smoothly. Plus, it shows us that you're tech-savvy and know how to navigate the digital world, which is super important in retail today.
How to prepare for a job interview at A. Lange & Söhne
✨Know Your Products Inside Out
As a Senior Watch Advisor, it's crucial to have an in-depth understanding of the brand's watches. Research the latest collections, features, and unique selling points. This knowledge will not only impress your interviewers but also demonstrate your commitment to becoming a brand ambassador.
✨Showcase Your Sales Strategy
Prepare to discuss how you would meet and exceed sales targets. Think about specific strategies you've used in the past, such as organising private viewings or building relationships with VIP clients. Be ready to share examples that highlight your ability to analyse missed sales and refine future projections.
✨Demonstrate Exceptional Customer Service Skills
Customer experience is at the heart of this role. Be prepared to share stories that showcase your ability to handle client complaints, build genuine relationships, and create a positive atmosphere. Highlight any experience you have with CRM tools and how they’ve helped you enhance customer interactions.
✨Emphasise Team Collaboration
This position requires working closely with your team and management. Discuss how you’ve contributed to a positive team environment in previous roles. Mention any experiences where you shared ideas or supported colleagues, as this shows you value teamwork and are willing to help others succeed.
