At a Glance
- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury environment.
- Company: Join the prestigious Harrods team, known for excellence and luxury.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy career growth opportunities.
- Other info: Embrace a diverse culture that values creativity and personal development.
- Why this job: Be a brand ambassador and make a real impact in the luxury watch industry.
- Qualifications: Passion for luxury products and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objectives, while managing all steps of the sales process and offering exclusive customer service in line with brand guidelines.
Responsibilities
- SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
- Maximise profit whilst controlling & minimising costs.
- Regularly analyse and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organise private viewings with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- BRAND AMBASSADORSHIP
- Ensure excellence within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance with brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- CUSTOMER & CRM RELATED ACTIVITIES
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle client complaints with care and immediately report to Assistant/Boutique Manager brand product related issues.
- STORE OPERATIONS MANAGEMENT
- Actively take part in monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensure all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensure proper maintenance of all boutique timepieces when necessary: organise changing of straps, polishing, servicing, etc.
- Represent boutique management during their absence.
- FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Master dealing with credit card transactions of considerable amounts, Cash Register, etc.
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
- Proper and accurate networking among the competition, especially with neighbouring boutiques.
- TEAM WORK
- Share new ideas, work-related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behaviour, in line with company policy and boutique guidelines.
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
- Proactively support in onboarding process of new boutique members.
What Makes Our Group Different?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
Benefits / Your Journey with Us
We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
Associate Watch Advisor, Harrods in London employer: A. Lange & Söhne
As an Associate Watch Advisor at Harrods, you will be part of a prestigious team dedicated to delivering exceptional customer experiences in a vibrant and dynamic environment. The company fosters a culture of collaboration and personal growth, offering extensive training and development opportunities to enhance your skills and career progression. With a commitment to diversity and a supportive atmosphere, Harrods stands out as an employer that values its employees and encourages them to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Watch Advisor, Harrods in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harrods, especially those in the watch department. They can give you insider tips on what the team values and how to stand out during your interview.
✨Tip Number 2
Show off your passion for watches! When you get the chance to chat with someone from the team, share your knowledge about different brands and models. This will demonstrate your enthusiasm and commitment to providing an excellent customer experience.
✨Tip Number 3
Prepare for role-play scenarios! Since the job involves customer interaction, practice handling various customer situations. This will help you feel more confident and ready to impress during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to make an impact at Harrods.
We think you need these skills to ace Associate Watch Advisor, Harrods in London
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for providing an excellent customer experience. Share examples of how you've gone above and beyond for customers in the past – it’ll really make you stand out!
Highlight Your Sales Achievements:Make sure to include any sales targets you've met or exceeded in previous roles. We love seeing numbers, so if you can quantify your success, do it! This shows us you’re results-driven and ready to hit those targets.
Demonstrate Brand Knowledge:Take some time to research our brand and its values. In your application, mention what you admire about us and how you align with our mission. This shows you’re not just looking for any job, but that you genuinely want to be part of our team.
Keep It Professional Yet Personal:While we want to see your personality shine through, remember to keep your application professional. Use a friendly tone, but avoid slang or overly casual language. We’re looking for someone who can connect with clients while maintaining a polished image.
How to prepare for a job interview at A. Lange & Söhne
✨Know Your Products Inside Out
As an Associate Watch Advisor, it's crucial to have a deep understanding of the watches you'll be selling. Research the brand's history, key features of the products, and any unique selling points. This knowledge will not only impress your interviewers but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a client. This will demonstrate your ability to create a positive customer experience, which is at the heart of the role.
✨Be Ready to Discuss Sales Strategies
Since meeting sales targets is a big part of the job, come prepared with ideas on how you would approach achieving these goals. Discuss any previous sales experiences and how you used CRM tools or action plans to drive results. This shows that you're proactive and results-oriented.
✨Emphasise Teamwork and Collaboration
The role involves working closely with a team, so highlight your ability to collaborate effectively. Share examples of how you've contributed to a team environment in the past, whether through sharing ideas, supporting colleagues, or participating in training sessions. This will show that you're a team player who aligns with the company's values.
