At a Glance
- Tasks: Manage boutique operations and inspire a high-performance team to achieve sales targets.
- Company: Join the iconic Harrods brand, known for luxury and excellence.
- Benefits: Competitive salary, employee discounts, and opportunities for career growth.
- Other info: Dynamic role with opportunities to lead and innovate in a prestigious setting.
- Why this job: Be a brand ambassador and create unforgettable customer experiences in a luxury environment.
- Qualifications: 5+ years in luxury retail, strong communication skills, and a passion for client relationships.
The predicted salary is between 35000 - 45000 € per year.
Your Mission
Managing day‐to‐day boutique operations, transforming corporate objectives into operational goals at a boutique level. Being the brand ambassador to reflect brand image to boutique customers. Leading and inspiring the boutique team to foster a high-performance and engaging environment. Attain desired results through creative and effective use of resources. Prepare business analysis and action plans to achieve sales targets. Assist the Boutique Director in their role.
Sales
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit while controlling & minimizing costs (discount, general expenses, third party commissions).
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Boutique Director.
- Act as a reference in terms of building action plans to achieve personal targets.
- Learn and support the Boutique Director with implementing HQ commercial guidelines (Retail Manual).
- Analyze each boutique visit with concerned sales member and build action plan for possible conversion/retention.
Team Management
- Act as a manager-on-duty when the Boutique Director is absent.
- Identify and share with the Boutique Director the training needs of boutique members.
- Responsible for supporting the Boutique Director in integrating and training new and existing team members.
- Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
- Provide support to Boutique Director in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
- Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.
Store Management
- Ensure Excellence in and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- Learn and practice compliance with Group and Brand (Retail Manual) procedures.
- Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.
- Weekly follow up with regional head office for stock replenishments and active order requests.
Financial & Cash Register Control
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Control cash register.
Reporting
- Ensure timely reporting of sales (daily, monthly) in accordance with boutique, brand and sales manager.
- Identify strengths and weaknesses in existing operation to define action plans for implementation.
Customer Experience & CRM Related Activities
- Support and ensure the boutique team confidently delivers Lange selling ceremony.
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints, and immediately report to Boutique Director brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
How will you experience success with us?
- 5+ years of relevant work experience in luxury retail and boutique operations, Watches experience will be advantageous.
- Very good communicator with collaborative spirit and strong interpersonal skills.
- Personal client base, excellent in client management and client relationship building.
- Results-oriented, structured and organized.
- Fluency in written and verbal English, other languages are beneficial.
Assistant Boutique Manager, Harrods in London employer: A. Lange & Söhne
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and collaboration. As an Assistant Boutique Manager, you will not only lead a passionate team but also enjoy opportunities for personal growth and development within the luxury retail sector. Our commitment to excellence ensures that you will thrive in an environment that values your contributions while providing unique experiences in one of the world's most iconic shopping destinations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager, Harrods in London
✨Tip Number 1
Get to know the brand inside out! Research Harrods and its values, and think about how you can embody that as an Assistant Boutique Manager. When you walk into the interview, show them you’re not just a candidate, but a true brand ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend events where you might meet them. A friendly chat can go a long way in making you memorable when it comes time for hiring decisions.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences that showcase your leadership skills and ability to manage a team. They’ll want to see how you handle challenges, so have those stories ready to share.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Boutique Manager, Harrods in London
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When you're writing your application, let your love for luxury retail shine through! We want to see how your experience aligns with our brand values and how you can bring that passion to the boutique.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Assistant Boutique Manager role. Highlight relevant experiences, especially in team management and sales strategies, so we can see how you'd fit right in with us!
Be Specific About Your Achievements:Don't just list your responsibilities; share specific achievements that demonstrate your ability to meet sales targets and manage a team effectively. Numbers and examples will make your application stand out to us!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at A. Lange & Söhne
✨Know the Brand Inside Out
Before your interview, dive deep into Harrods' brand values and mission. Understand their luxury retail approach and how they position themselves in the market. This knowledge will help you articulate how you can embody their brand ambassador role.
✨Showcase Your Leadership Skills
As an Assistant Boutique Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to train and develop staff, as this is crucial for the role.
✨Prepare for Sales Scenarios
Expect questions about achieving sales targets and managing budgets. Think of specific instances where you've maximised profits or implemented effective action plans. Be ready to discuss how you would handle VIP clients and private viewings, showcasing your client management skills.
✨Demonstrate Your Problem-Solving Abilities
The role involves analysing operations and identifying areas for improvement. Prepare to discuss challenges you've faced in previous roles and how you overcame them. This will show your structured and results-oriented mindset, which is essential for success in this position.
