At a Glance
- Tasks: Deliver exceptional customer experiences and achieve sales targets in a luxury environment.
- Company: Join the prestigious Harrods team, known for excellence and luxury.
- Benefits: Gain valuable experience, work in a dynamic team, and enjoy career growth opportunities.
- Other info: Embrace diversity and foster a supportive team culture.
- Why this job: Be a brand ambassador and make a real impact in the luxury watch industry.
- Qualifications: Passion for luxury products and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
HOW WILL YOU MAKE AN IMPACT? The mission of the Senior Watch Advisor is to provide an excellent customer experience. Working within a professional and exciting team, the purpose of the job is to attain desired results through creative and effective use of resources and CRM tools, prepare monthly action plans to achieve sales targets in order to meet or exceed personal monthly sales objectives, while managing all steps of the sales process and offering exclusive customer service in line with brand guidelines.
Responsibilities
- SALES
- Meet personal budgets in accordance with brand retail strategy (compliance with Group procedures, legal, fiscal, and customs regulations).
- Maximise profit whilst controlling & minimising costs.
- Regularly analyse and question missed confirmed sales with Assistant/Boutique Manager, to further refine future sales projections.
- Organise private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Assistant/Boutique Manager.
- Act as a reference in terms of building action plans to achieve personal targets.
- BRAND AMBASSADORSHIP
- Ensure Excellency within and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Keep learning about the products and brand and become a reference person for the Maison.
- Demonstrate brand ambassadorial skills, at any given time, with clients, Top VIPs & any third party.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- CUSTOMER & CRM RELATED ACTIVITIES
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in regular VIP and orders, considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints and immediately report to Assistant/Boutique Manager brand product related issues.
- STORE OPERATIONS MANAGEMENT
- Actively taking part in monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Automatic replenishment of sold timepieces and active order requests.
- Ensuring a proper maintenance of all boutique timepieces when necessary: organise changing of straps polishing, servicing, etc.
- Represent boutique management during their absence.
- FINANCIAL & CASH REGISTER CONTROL AND FINANCIAL REPORTING
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Mastering dealing with credit card transactions of considerable amounts, Cash Register, etc.
- Ensure timely reporting of any opportunity, incident, etc to Assistant/Boutique Manager.
- Share new practices, ideas with Assistant/Boutique Manager to enhance boutique operations as a whole.
- Proper and accurate networking among the competition, especially with neighbouring boutiques.
- TEAM WORK
- Share new ideas, work related practices & knowledge with boutique’s members, office colleagues.
- Monitor own appearance and behaviour, in line with company policy and boutique guidelines.
- Full and complete assistance to shift colleague during the sales ceremony.
- Active participation in Boutique trainings and role-plays to improve knowledge and client experience.
- Proactively support in onboarding process of new boutique members.
What Makes Our Group Different? Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential. We value freedom, collegiality, loyalty, and solidarity. We foster empathy, curiosity, courage, humility, and integrity. We care for the world we live in.
Benefits / Your Journey with Us We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.
Associate Watch Advisor, Harrods employer: A. Lange & Söhne
As an Associate Watch Advisor at Harrods, you will be part of a dynamic and professional team dedicated to delivering exceptional customer experiences. Our commitment to employee growth is reflected in our supportive work culture, where creativity and collaboration are encouraged, and opportunities for personal development abound. Located in the heart of London, working with us means being part of a prestigious brand that values diversity, integrity, and a passion for excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Watch Advisor, Harrods
✨Tip Number 1
Get to know the brand inside out! Research Harrods and their watch offerings. This way, when you chat with potential employers, you can show off your knowledge and passion for their products.
✨Tip Number 2
Network like a pro! Attend events or join online groups related to luxury watches. You never know who might have a lead on a job or offer some insider tips on landing that Associate Watch Advisor role.
✨Tip Number 3
Practice your sales pitch! Role-play with friends or family to refine how you present yourself and your skills. Remember, you want to demonstrate that you can provide an exclusive customer experience just like Harrods expects.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and personality. Plus, it shows you're serious about joining our team and ready to make an impact.
We think you need these skills to ace Associate Watch Advisor, Harrods
Some tips for your application 🫡
Show Your Passion for Watches:When writing your application, let your love for watches shine through! Share any personal experiences or knowledge about the industry that can set you apart. We want to see your enthusiasm for the role and how it aligns with our brand.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Associate Watch Advisor position. Highlight relevant skills and experiences that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for!
Be Professional Yet Approachable:While we want you to be professional in your application, don’t forget to let your personality shine through! Use a friendly tone that reflects the positive atmosphere we cultivate at Harrods. We’re looking for team players who can connect with clients effortlessly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at A. Lange & Söhne
✨Know Your Products Inside Out
As an Associate Watch Advisor, it's crucial to have a deep understanding of the watches you'll be selling. Research the brand's history, key features of their timepieces, and any unique selling points. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond for a customer. Highlighting your ability to build genuine relationships and handle complaints effectively will show that you're ready to embody the brand's values.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experiences and how you met or exceeded targets. Use metrics to quantify your success, such as percentage increases in sales or successful action plans you've implemented. This will illustrate your capability to contribute to the boutique's financial goals.
✨Emphasise Teamwork and Collaboration
Since this role involves working closely with a team, prepare to talk about your experiences in collaborative environments. Share how you've supported colleagues and contributed to a positive atmosphere. This will show that you understand the importance of teamwork in achieving shared objectives.
