At a Glance
- Tasks: Manage boutique operations and inspire a high-performance team to achieve sales targets.
- Company: Join the iconic Harrods brand and be part of a luxury retail experience.
- Benefits: Competitive salary, employee discounts, and opportunities for professional growth.
- Other info: Dynamic work environment with opportunities to lead and innovate in boutique management.
- Why this job: Be a brand ambassador and create memorable experiences for customers in a luxury setting.
- Qualifications: 5+ years in luxury retail, strong communication skills, and a passion for client relationships.
The predicted salary is between 35000 - 45000 € per year.
Your Mission
- Managing day-to-day boutique operations, transforming corporate objectives into operational goals at a boutique level.
- Being the brand ambassador to reflect brand image to boutique customers.
- Leading and inspiring the boutique team to foster a high-performance and engaging environment.
- Attain desired results through creative and effective use of resources.
- Prepare business analysis and action plans to achieve sales targets.
- Assist the Boutique Director in their role.
Sales
- Meet personal budgets in accordance with brand retail strategy (compliance with group procedures, legal, fiscal, and customs regulations).
- Maximize profit while controlling & minimizing costs (discount, general expenses, third party commissions).
- Organize private viewing with potential VIPs in your region.
- Discuss business opportunities/Action Plans of potential prospects with Boutique Director.
- Act as a reference in terms of building action plans to achieve personal targets.
- Learn and support the Boutique Director with implementing HQ commercial guidelines (Retail Manual).
- Analyze each boutique visit with concerned sales member and build action plan for possible conversion/retention.
Team Management
- Act as a manager-on-duty when the Boutique Director is absent.
- Identify and share with the Boutique Director the training needs of boutique members.
- Responsible for supporting the Boutique Director in integrating and training new and existing team members.
- Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc).
- Provide support to Boutique Director in coaching of each boutique member and collective objectives, via (not limited to) team meetings, on the job trainings, assignment of tasks, and feedback on expectations.
- Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities.
Store Management
- Ensure Excellence in and outside of the boutique.
- Ensure maximum client welcoming, handling, and servicing.
- Demonstrate brand ambassadorial skills, at any given time, with partners or local dignitaries.
- Responsible for overall appearance and maintenance of the boutique in accordance to brand guidelines and concept.
- Assist in timely boutique implementation and control of any new Visual Merchandising concepts.
- Learn and practice compliance with Group and Brand (Retail Manual) procedures.
- Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control.
- Actively ensuring all measures to avoid stock discrepancies at all times.
- Ensuring maintenance of all boutique timepieces when necessary: changing of straps polishing, servicing, etc.
- Weekly follow up with regional head office for stock replenishments and active order requests.
Financial & Cash Register Control
- Compliance with procedures, and with legal, fiscal and customs regulations.
- Control cash register.
Reporting
- Ensure timely reporting of sales (daily, monthly) in accordance with boutique, brand and sales manager.
- Identify strengths and weaknesses in existing operation to define action plans for implementation.
Customer Experience & CRM Related Activities
- Support and ensure the boutique team confidently delivers Lange selling ceremony.
- Be part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
- Proactively participate in VIP events and orders, be considerate of our boutique opportunities.
- Ensure accurate and genuine relationship building with customers.
- Ensure attention to existing and new recruitment of VIP, customer and prospect database for boutique sales and marketing activities.
- Individually handle with care client complaints, and immediately report to Boutique Director brand product related issues.
- Follow up and coordinate individual repairs and after sales related matters with Sales Administrators.
How will you experience success with us?
- 5+ years of relevant work experience in luxury retail and boutique operations, Watches experience will be advantageous.
- Very good communicator with collaborative spirit and strong interpersonal skills.
- Personal client base, excellent in client management and client relationship building.
- Results-oriented, structured and organized.
- Fluency in written and verbal English, other languages are beneficial.
Assistant Boutique Manager, Harrods employer: A. Lange & Söhne
At Harrods, we pride ourselves on being an exceptional employer, offering a vibrant work culture that champions creativity and collaboration. As an Assistant Boutique Manager, you will not only lead a passionate team in delivering unparalleled customer experiences but also benefit from extensive training and growth opportunities within the luxury retail sector. Our commitment to excellence ensures that you will thrive in an environment that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Boutique Manager, Harrods
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury retail world, especially those who might know someone at Harrods. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for luxury retail shine through. Share stories about how you've transformed team dynamics or exceeded sales targets – it’s all about making a memorable impression.
✨Tip Number 3
Do your homework! Research Harrods and their brand values. Tailor your conversation to reflect how you can embody their image and enhance the customer experience. It shows you're genuinely interested and ready to be their brand ambassador.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Assistant Boutique Manager, Harrods
Some tips for your application 🫡
Show Your Passion for Luxury Retail:When you're writing your application, let your love for luxury retail shine through! Share specific experiences that highlight your understanding of boutique operations and how you embody the brand's image. We want to see your enthusiasm for the role!
Tailor Your Application:Make sure to customise your CV and cover letter for this position. Highlight relevant experience in managing teams and achieving sales targets. We appreciate when candidates take the time to align their skills with our mission at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We love a well-structured application that clearly outlines your achievements and qualifications!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at A. Lange & Söhne
✨Know the Brand Inside Out
Before your interview, dive deep into Harrods' brand values and mission. Understand their luxury retail approach and how they position themselves in the market. This knowledge will help you articulate how you can embody the brand ambassador role effectively.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in previous roles. Highlight specific instances where you inspired your team or improved performance. This will demonstrate your capability to manage and motivate the boutique team, especially when the Boutique Director is absent.
✨Be Ready with Action Plans
Think about potential challenges the boutique might face and come up with actionable plans to address them. Whether it's improving sales or enhancing customer experience, showing that you can think strategically will impress the interviewers.
✨Demonstrate Your Client Management Expertise
Since building relationships with clients is key, prepare to discuss your personal client base and how you've nurtured those relationships. Share success stories that highlight your ability to handle VIP clients and resolve complaints effectively.
