At a Glance
- Tasks: Support the management of the Student Accommodation Office and deliver exceptional customer service.
- Company: A fantastic organisation that values its people and fosters a supportive environment.
- Benefits: Free meals, uniform, 20 days holiday, pension scheme, and employee discounts.
- Other info: Join a friendly team with opportunities for growth and autonomy.
- Why this job: Make a real impact on students' experiences while developing your leadership skills.
- Qualifications: Experience in office management or customer service, strong organisational and communication skills.
The predicted salary is between 45000 - 50000 £ per year.
- Deputy Student Accommodation Office Manager
- Monday to Friday, rotating shifts between 8:00am-4:00pm and 9:00am-5:00pm
Three Saturdays each September (with the occasional Sunday if required) to support the annual student intake.
Are you an experienced office or accommodation professional who loves delivering exceptional customer service and leading a small, supportive team?
I'm recruiting on behalf of a fantastic organisation that genuinely values its people.
This is a varied and rewarding role where no two days are the same, offering the opportunity to play a key part in creating a positive experience for students from the moment they secure accommodation through to the end of their stay.
If you're highly organised, enjoy problem solving, and thrive in a busy customer focused environment, I'd love to hear from you!!!
The Role
As Deputy Student Accommodation Office Manager, you'll support the day to day management of the accommodation office, ensuring an outstanding service is delivered to students and residents throughout the accommodation cycle.
You'll oversee accommodation allocations, help maximise occupancy, coordinate student arrivals, manage communications, and ensure processes run smoothly while supporting and motivating the team.
Key Responsibilities
- Support the day to day management of the Student Accommodation Office.
- Deliver a professional, friendly and efficient customer experience.
- Coordinate accommodation allocations and maintain high occupancy levels.
- Monitor tenancy compliance and assist with rent arrears procedures.
- Maintain accurate accommodation records, reports and performance data.
- Update accommodation systems, room information and rental charges.
- Manage student arrivals, registrations and welcome events.
- Coordinate property viewings and support recruitment/open day events.
- Liaise with internal departments to ensure a smooth student journey.
- Maintain website content and student communications.
- Identify opportunities to improve processes and service delivery.
- Ensure policies, procedures and legal requirements are followed.
About You
I'm looking for someone who has
- Previous experience in an office management, accommodation, property, or customer service environment looking for a step up.
- Excellent organisational and administrative skills.
- Strong communication skills with the confidence to deal with a wide range of people.
- The ability to prioritise a busy workload and work using their own initiative.
- Experience using databases or booking systems.
- A positive, proactive, and solution focused approach.
- Previous supervisory or team leadership experience would be advantageous, but not essential.
- Used to a very fast paced environment, able to keep calm under pressure, and take full responsibility when the manager is on leave
Perks
- Free meals
- Uniform provided
- 20 days holiday plus bank holidays
- Free Parking
- Pension Scheme
- Employee retail discount scheme
In return, you'll work with a friendly, supportive manager, an employer that genuinely looks after its staff, and a varied role with real responsibility and autonomy.
If you're looking for a role where you'll be part of a genuinely supportive team and work for an organisation that values its employees, we'd love to hear from you.
Apply today to find out more
Deputy Student Accommodation Office Manager employer: A J Recruit Ltd
Join a fantastic organisation that prioritises its people and fosters a supportive work culture. As the Deputy Student Accommodation Office Manager, you'll enjoy a varied role with real responsibility, alongside benefits such as free meals, a pension scheme, and employee discounts. This is an excellent opportunity to grow within a team that values exceptional customer service and offers a positive environment for both staff and students.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Student Accommodation Office Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at A J Recruit Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like A J Recruit Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Deputy Student Accommodation Office Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to A J Recruit Ltd:Your cover letter is your chance to shine! Tell us why you want to work at A J Recruit Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at A J Recruit Ltd!
How to prepare for a job interview at A J Recruit Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
