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- Tasks: Support the Reception Manager in delivering top-notch service and managing daily operations.
- Company: Join a professional and friendly team dedicated to exceptional customer experiences.
- Benefits: Enjoy flexible working hours and opportunities for personal development.
- Why this job: Be part of a dynamic environment where your contributions directly impact customer satisfaction.
- Qualifications: No specific qualifications required, just a passion for customer service and teamwork.
- Other info: This is a permanent role with a 37-hour work week, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
Working Hours: The working hours are on a permanent contract; 37 hours per week. Working hours are between 07.00 and 23.00 with some flexible start and finish times as needed, including weekends.
My client is looking for a Deputy Reception Manager to join their professional and friendly team to assist and ensure the Reception department is manned efficiently and effectively. The right candidate must be able to maintain the highest level of service delivery throughout the operation and ensure customer expectations are met and where possible exceeded.
RESPONSIBLE TO: Reception Manager
DUTIES AND RESPONSIBILITIES:
- To be aware of and to comply with company and legal requirements including health, safety and hygiene.
- To ensure that departmental procedures and work instructions are implemented and maintained and that any changes are communicated effectively.
- To ensure that team members receive ongoing training & development in order to meet both the business and personal development objectives.
- To assist with and rota staff in the absence of the Reception Manager according to business requirements.
- To ensure that all related shifts are conducted efficiently and effectively in order to meet customer requirements.
- To ensure that all relevant information is efficiently communicated to all departments within the Centre.
- To process all end of month invoices and liaise with Meetings and Events team to ensure all charges are accurate and all revenue is correct for each event.
- To assist with the responsibility for student smart card processing and ensure all information is accurate for the accounts department.
- To assist with the responsibility for maintaining equipment in the reception department and to report any faults as required.
- To maintain and where necessary, improve standards with particular emphasis on customer service.
- To carry out any other reasonable task as requested by Head Receptionist or Centre Manager.
If this role is for you - PLEASE APPLY NOW!!!!
Deputy Reception Manager employer: A J Recruit Ltd
Contact Detail:
A J Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Reception Manager
✨Tip Number 1
Familiarise yourself with the specific duties and responsibilities outlined in the job description. Understanding the nuances of the role will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your customer service experience when networking or speaking with current employees. This role places a strong emphasis on maintaining high service standards, so showcasing relevant examples can set you apart.
✨Tip Number 3
Research the company culture and values to align your approach. Being able to articulate how your personal values match those of the company can make a positive impression during interviews.
✨Tip Number 4
Prepare questions that reflect your understanding of the role and the team dynamics. Asking insightful questions not only shows your interest but also helps you gauge if the position is the right fit for you.
We think you need these skills to ace Deputy Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team management. Emphasise any previous roles that involved reception duties or hospitality, showcasing your ability to maintain high service standards.
Craft a Strong Cover Letter: Write a cover letter that reflects your enthusiasm for the Deputy Reception Manager position. Mention specific skills that align with the job description, such as your experience in training staff and managing schedules.
Highlight Relevant Skills: In your application, focus on skills that are crucial for this role, such as communication, organisation, and problem-solving. Provide examples of how you've successfully met customer expectations in past positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential for a managerial role.
How to prepare for a job interview at A J Recruit Ltd
✨Showcase Your Customer Service Skills
As a Deputy Reception Manager, you'll need to demonstrate your ability to provide excellent customer service. Prepare examples of how you've exceeded customer expectations in previous roles, and be ready to discuss how you would handle difficult situations.
✨Understand the Company’s Values
Research the company and its values before the interview. Understanding their commitment to service delivery and team development will help you align your answers with what they are looking for in a candidate.
✨Prepare for Team Management Questions
Since the role involves training and managing staff, expect questions about team dynamics and leadership. Think of specific instances where you've successfully trained or motivated a team member, and be prepared to share those stories.
✨Be Ready to Discuss Operational Efficiency
The job requires ensuring that operations run smoothly. Be prepared to talk about your experience with implementing procedures and improving efficiency in past roles. Highlight any relevant metrics or outcomes to back up your claims.
