At a Glance
- Tasks: Lead the Reception Team and ensure exceptional guest experiences.
- Company: Join a well-established hospitality operation with a supportive management team.
- Benefits: Competitive salary, uniform provided, and career development opportunities.
- Other info: Dynamic role with flexible shifts and a chance to grow your management career.
- Why this job: Take ownership of the Reception department and make a real impact on guest satisfaction.
- Qualifications: Experience in hospitality management and strong leadership skills required.
Receptionist Manager - £32,000 ( Requires Driving License & Car) Flexibility is required for this role. Working Hours * 37 hours per week. * Shifts between 7:00am and 11:00pm. (7am-3pm & 3pm-11pm) * Including weekends (ocasional weekend off depedning on business need. 1 day a week 9am-5pm & 12pm-8pm Are you an experienced hospitality professional with a passion for delivering exceptional guest experiences? Do you thrive in a fast paced environment and enjoy leading and developing a team? We're looking for an enthusiastic and customer focused Reception Manager to join the management team. This is an exciting opportunity to take ownership of the Reception department, ensuring guests receive outstanding service from arrival through to departure while supporting the wider operation. What you'll be doing As Reception Manager, you'll lead the Reception Team and play a key role in the day to day operation of the hotel. Working closely with the Centre Manager and other department heads, you'll ensure the smooth running of Reception while maintaining the highest standards of customer service and operational excellence. Your responsibilities will include: * Leading, motivating and developing the Reception Team. * Managing the day to day operation of Reception, including check-in, check-out, reservations and guest enquiries. * Delivering exceptional customer service to guests, visitors, students and conference delegates. * Maintaining high operational, quality and Health & Safety standards. * Working Duty Manager shifts on a rota basis. * Building strong relationships with Housekeeping, Food & Beverage, Conference and Sales teams. * Responding professionally to guest feedback and resolving issues efficiently. * Ensuring compliance with company policies, GDPR and relevant legislation. About you We're looking for someone who has: * Previous experience managing a Reception or Front Office team within hospitality. * Strong leadership and people management skills. * Excellent communication and organisational abilities. * A proactive, hands on approach with strong problem-solving skills. * Experience delivering exceptional customer service. * Confidence dealing with guest enquiries and complaints. * Good IT skills and experience using hotel or accommodation management systems. * The ability to work well under pressure in a busy environment. What's on offer? * Full-time permanent position. * Uniform provided (excluding footwear). * Supportive management team. * Opportunity to work within a well established hospitality operation. * Excellent opportunity to develop your management career. Applicants must have the right to work in the UK
Receptionist Manager in Cranfield employer: A J RECRUIT LTD
Join a thriving and established business in High Wycombe as a Customer Service Advisor, where you will be part of a supportive team dedicated to delivering exceptional customer service. With comprehensive training provided, you will have the opportunity to develop your skills and build a long-term career while enjoying a competitive salary and a range of benefits including generous annual leave, private medical insurance, and a company pension scheme. The inclusive work culture fosters professional growth and offers unique perks such as a Wellbeing Centre and an Employee Technology Scheme, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Manager in Cranfield
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like A J RECRUIT LTD. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to A J RECRUIT LTD
Don't be shy about reaching out to A J RECRUIT LTD directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about A J RECRUIT LTD and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at A J RECRUIT LTD
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
